The Role
Designs and delivers structured change management strategies across complex programs and projects. Establishes change frameworks, leads stakeholder engagement, communications, training, readiness, adoption, and benefits realization. Influences senior stakeholders, coaches teams through organizational change, tracks adoption metrics, addresses resistance, and improves change management maturity across Change, Technology, Data, and Operations functions.
Summary Generated by Built In
The Role:
The Change Manager is responsible for designing and delivering structured change management approaches across programmes and projects to drive successful business outcomes.
The role focuses on embedding a consistent change framework across the portfolio, maximising employee adoption, enabling new ways of working, and ensuring change is delivered in a controlled, sustainable, and people-centred way
Responsibilities will include:
Change Strategy & Framework
- Design, implement, and continuously improve the change management framework across the portfolio
- Drive alignment to a consistent set of methodologies, tools, and standards
- Embed change management as a core capability across Change, Technology, Data and Operations functions
Change Delivery
- Lead change activity across multiple programmes and workstreams
- Develop and deliver end-to-end change plans, including:
- Stakeholder engagement
- Communications
- Training and readiness
- Adoption and embedding
- Ensure change delivery aligns with broader programme and business objectives
Stakeholder Engagement & Influence
- Engage and influence senior stakeholders to drive alignment and buy-in
- Partner with business leaders, project teams, and SMEs to embed new ways of working
- Coach leaders and teams through change, addressing resistance and enabling behavioural shift
Adoption & Benefits Realisation
- Define and track change success metrics (e.g. adoption, engagement, readiness)
- Monitor progress and intervene where adoption is at risk
- Ensure initiatives deliver intended business outcomes and benefits
Continuous Improvement
- Identify opportunities to improve organisational change capability and maturity
- Implement tools, processes, and methodologies to enhance delivery
- Analyse ongoing initiatives to identify efficiency and capability improvements and other ad hoc duties as required.
Further Relevant Skills and Experience
- Proven experience delivering change management across complex programmes
- Strong understanding of change management methodologies (e.g. Prosci, ADKAR or equivalent)
- Excellent stakeholder management and influencing skills
- Ability to operate across Change, Technology, Data and Operations environments
- Experience developing communication, engagement, and training strategies
- Exceptional communication skills, both written and verbal
- Excellent listening skills
- Ability to articulate messages to a variety of audiences
- Ability to establish and maintain strong relationships across all levels within an organisation
- Ability to influence others and move toward a common vision or goal
- Flexible and adaptable
- Recognised Change Management certification
- Experience with large-scale organisation change efforts
- Experience in Insurance or Financial Services preferred
Skills Required
- Proven experience delivering change management across complex programmes
- Strong understanding of change management methodologies such as Prosci or ADKAR
- Excellent stakeholder management and influencing skills
- Ability to operate across Change, Technology, Data, and Operations environments
- Experience developing communication, engagement, and training strategies
- Exceptional written and verbal communication skills
- Excellent listening skills
- Ability to articulate messages to varied audiences
- Ability to establish and maintain relationships across all organizational levels
- Ability to influence others toward a common vision or goal
- Flexibility and adaptability
- Recognized Change Management certification
- Experience with large-scale organizational change efforts
- Experience in insurance or financial services
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The Company
What We Do
Canopius is a global specialty and Property & Casualty (re)insurer serving clients through offices in the UK, the US, Bermuda, Singapore and Australia. The company provides underwriting and reinsurance coverage across more than 130 countries, using its international platform and broad market reach to support customers with specialty insurance solutions. Its business is focused on delivering world-class risk-transfer capacity across global markets.
