Change Manager – NOC/SOC

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Summary:

The Change Manager ensures all changes improving managed Data Centre, Network, and Cybersecurity services are assessed . You will govern change planning, review, risk analysis, and compliance across global NOC/SOC operations.

You will work daily with people around the globe reviewing change requests which includes checking completeness, categorizing them, and ensuring documentation. You will coordinate the Change Advisory Board (CAB) by scheduling the CAB meetings where partners assess the changes and determine the best path forward. You will assess the changes for the proper risk and influence on services, customers, and infrastructure. You will be the bridge between technical teams and departments ensuring everyone is informed of upcoming changes, potential service disruptions, and outcomes. You will be responsible for post-implementation reviews to evaluate the success ; document lessons learned and flag any incidents or rollbacks that occurred. You will trach change metrics and look for ways to improve the change process.

You will report to the Global Manager, Continuous Improvement and work in a hybrid capacity from our Noida, India office.

• Manage the end-to-end change lifecycle and enforce change policy compliance.
• Lead the Change Advisory Board (CAB) and ensure rigorous peer reviews.
• Perform risk impact assessments and guide pre/post-change validation plans.
• Coordinate with Engineering, Application, and Customer teams to align change windows and communication.
• Maintain comprehensive change documentation for audits and customer reviews.
• Track change success rates and implement continuous improvements.
• Align change practices with ISO 27001, NIS2, and customer security requirements.

• 5+ years in change management within a NOC/SOC or ITIL environment.
• In-depth understanding of infrastructure and security operations.
• An understanding of ITIL principles and the full change lifecycle.
• Experience with change enablement tools (e.g., ServiceNow, BMC Remedy).
• Collaboration working across teams and resolving conflicts with a balanced, approach.
• Proficiency in English (minimum B2 level).

• ITIL® 4 Practitioner: Change Management certification
• Technical understanding of enterprise networks, data centers, and cybersecurity environments.

Project Management skills like planning and resources coordination.

• Tool proficiency experience with tools like ServiceNow, Jira, or Remedy.
• The ability to coach others on the change process.

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees.
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

#LI-SM1

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.