Change Manager, IT Operations

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities

• Analysing and assessing the impact of proposed changes, conducting risk assessments, coordinating change implementation, and ensuring minimal disruption to operations.
• Collaborate with cross-functional teams, including IT, operations, and project management, to define change management strategies and ensure successful implementation.
• Develop and deliver change management plans, communication strategies, and training programs.
• Develop and execute a communication plan to keep stakeholders informed and engaged throughout the change process.
• Identify and manage potential risks and issues associated with IT changes, and develop mitigation plans to minimize their impact on business operations and performance.
• Develop and deliver clear and concise communication materials to keep employees informed about the change.
• Monitor and assess the impact of the change on employees, processes, and overall organizational performance.
• Collect feedback and data to evaluate the effectiveness of change management initiatives.
• Develop metrics and evaluation frameworks to measure the effectiveness and impact of change management initiatives.
• Provide ongoing support and guidance to employees as they navigate through the changes
• Make recommendations for continuous improvement based on evaluation findings.

Sounds like you? To apply you need to be:

Experience & Education

• Bachelor’s degree in information & computer science, Statistics or a quantitative discipline in science.
• Minimum of 4+ years in change management, specifically in leading operations and infrastructure change initiatives.
• In-depth knowledge of ITIL methodologies and best practices.
• Professional certifications in IT service management (e.g., ITIL) is preferred.

Technical Skills & Competencies

• Proven experience in infrastructure and operations change management.
• Strong understanding of IT infrastructure, applications, systems, and networks.
• Excellent knowledge of IT service management frameworks (e.g., ITIL) and change management methodologies.
• Strong project coordination skills, with the ability to effectively manage multiple projects simultaneously.
• Excellent communication, interpersonal, and negotiation skills, with the ability to engage, influence, and communicate with immediate stakeholders.
• Strong analytical and problem-solving abilities, with a data-driven mindset.
• Ability to evaluate and understand the impact of complex technical changes on business operations.
• Familiarity with IT risk management, incident management, and problem management
• Ability to work well in a team and collaborate with cross-functional teams.
• Detail-oriented and able to work with accuracy and attention to detail.
• Excellent communication and stakeholder management abilities.
• Excellent organizational and documentation skills.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It’s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World’s Most Ethical Companies for the 12th consecutive year.

Apply today!

Location:

On-site –Mexico,MEX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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