OUR PURPOSE IS ‘TO PROTECT’
WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE
Change Manager, Coal Mines Insurance
- Fixed-Term Full-Time Opportunity | 12 months
- Flexible location across our offices in Sydney, Woonona and Speers Point
- Lead change delivery for a major transformation program while contributing to broader enterprise initiatives through a newly established PMO.
About the role:
Reporting to the Enterprise Change Manager, this role provides dedicated change management support to the Coal Mines Insurance (CMI) transformation program. You’ll lead a people-centred approach to change, helping CMI leaders, employees and project teams prepare for and adopt new systems, processes and ways of working. Working through the PMO, you’ll ensure the impacts of change, readiness, adoption risks and benefits are clearly understood and actively managed. You’ll also support other PMO initiatives, including the IT Portfolio, Operational Excellence and Lean Six Sigma, in line with PMO priorities.
Responsibilities include but are not limited to:
- Lead and deliver the change management strategy for the Coal Mines Insurance (CMI) program, ensuring alignment with program objectives, milestones and business outcomes.
- Partner with leaders, stakeholders and project teams to build change readiness and support the successful adoption of new systems, processes and ways of working.
- Conduct stakeholder, change impact and readiness assessments, identifying risks, dependencies and opportunities to improve adoption outcomes.
- Develop and deliver change, communication, engagement and learning activities tailored to diverse stakeholder groups.
- Support leaders and sponsors to effectively communicate change, manage resistance and guide teams through transition.
- Monitor change readiness, adoption and sustainment measures, escalating risks and providing recommendations to support successful implementation.
- Establish and maintain effective change governance, reporting and tracking to ensure visibility of impacts, risks, benefits and program progress.
- Provide change management support to other organisational initiatives, including IT, Operational Excellence and continuous improvement projects, as required.
- Contribute to the ongoing development of change management frameworks, tools, standards and continuous improvement practices across the organisation.
About you:
Your education, experience and skills will include:
- Minimum 5 years' experience in change management, business readiness or change adoption roles within complex organisational environments.
- Experience with recognised change methodologies (e.g. Prosci, APMG or equivalent) will be highly regarded.
- Demonstrated experience supporting transformation programs, PMO-led initiatives or enterprise-wide change projects.
- Ability to develop and implement stakeholder engagement, communication, learning and adoption strategies that drive successful change outcomes.
- Strong stakeholder management, influencing and leadership coaching skills.
- Experience identifying and managing change impacts, adoption risks, resistance and change fatigue.
- Proven ability to work autonomously, manage competing priorities and deliver both strategic and operational change activities.
- Experience measuring and reporting on change readiness, adoption and business outcomes through established governance frameworks.
What we offer:
- Flexible working arrangements
- 7.25-hour days, Monday to Friday
- 5 weeks annual leave
- 18 days sick/carer's leave and 3 days family/emergency leave
- Additional company holidays at Easter and Christmas
- Access to retailer discounts through a Smart Spending App
- Education Study Policy
About us:
Coal Services is a Specialised Health and Safety Scheme that provides an integrated suite of services to help identify, assess, monitor, and control many risks inherent in the NSW coal mining industry. Our preventative and responsive services in the areas of workplace health and safety, workers compensation, emergency response and training help to deliver on our purpose, 'to protect'. Our purpose, vision and values are aligned to focus on the safety and health of our industry and its workers.
Coal Mines Insurance (CMI) is responsible for administering a workers compensation scheme for the NSW coal mining industry. CMI has two customers: workers and employers. Employers pay a premium in exchange for workers compensation coverage – these premiums fund the cost of claims and also the majority of the Coal Services operation. Workers are the primary beneficiary of the CMI Scheme.
To learn more about Coal Services, visit us at https://www.coalservices.com.au/
Important information re: your application
- Permanent roles are open only to Australian and New Zealand Permanent Residents or Citizens. Visa holders with unlimited right to work in Australia will be considered for Fixed Term Contracts
- Successful applicants will be required to complete a background check (including criminal history and references) prior to commencement of employment
- We take our responsibility to protect the industry that we work in very seriously. Our People, Customers and Community safety and well-being are priorities for us
Please submit your cover letter and resume by 15 October 2026.
Applications may be shortlisted and progressed prior to the closing date.
Skills Required
- Minimum 5 years of experience in change management, business readiness, or change adoption roles within complex organisational environments
- Experience supporting transformation programs, PMO-led initiatives, or enterprise-wide change projects
- Ability to develop and implement stakeholder engagement, communication, learning, and adoption strategies
- Strong stakeholder management, influencing, and leadership coaching skills
- Experience identifying and managing change impacts, adoption risks, resistance, and change fatigue
- Ability to work autonomously, manage competing priorities, and deliver strategic and operational change activities
- Experience measuring and reporting change readiness, adoption, and business outcomes through governance frameworks
- Experience with recognised change methodologies such as Prosci or APMG
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What We Do
Coal Services is an industry-owned NSW organisation and Specialised Health and Safety Scheme serving the coal mining industry. It provides integrated preventative and responsive services covering workplace health and safety, workers compensation, emergency response, training, occupational health, mines rescue, technical testing, and hygiene and laboratory services. Its purpose is to protect the health and safety of coal-industry workers while supporting safer workplaces and a healthier workforce.
