Change Management Specialist

Summary

Amadeus is looking for an Operational Excellence Change Management Specialist to join our Customer Operations organization and lead the people side of our operational excellence deployments. In this role, you will define and execute change management plans that ensure new processes, tools and ways of working are understood, adopted and sustained by internal and external stakeholders across our sites in Warsaw, Barcelona, Nice and Madrid. If you're passionate about driving adoption, engaging stakeholders and turning change into lasting impact, we'd love to hear from you.

Key Responsibilities

• Frame the change approach for operational excellence initiatives, including impact assessment, stakeholder mapping and readiness analysis.

• Build and execute change, communication and training plans, adapting them as needs evolve.

• Manage the network of change agents and super-users, and facilitate workshops and feedback loops to drive adoption.

• Apply a structured change management methodology (e.g. ADKAR/Prosci, Kotter) alongside the Amadeus project management methodology.

• Define and monitor adoption KPIs (usage, proficiency, compliance, satisfaction), track performance against plan and propose corrective actions.

• Prepare and deliver presentations and reports to leadership and Business Lines to support governance and decision-making.

About the Ideal Candidate

• Proven experience in change management, ideally within operational excellence, transformation or large-scale deployment projects.

• Solid knowledge of change management methodologies and frameworks (e.g. ADKAR/Prosci, Kotter).

• Strong stakeholder management and facilitation skills, with the ability to engage diverse audiences across departments and sites.

• Excellent communication and presentation skills, with the ability to adapt messaging for senior leadership and impacted teams.

• Comfortable working in a cross-cultural, multi-site environment (Warsaw, Barcelona, Nice, Madrid).

• Analytical mindset, with experience defining and tracking adoption and performance KPIs.

• A proactive, empathetic approach to managing resistance and driving sustainable adoption.

• Fluent in English, both written and spoken; additional languages are a plus.

What We Can Offer You

• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

• 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.