ECS is seeking a Change Management SME to work in our Arlington, VA (Hybrid) office. This position is contingent upon contract award.
Job Description:
ECS is seeking a Change Management SME to lead a human-centered change management and customer experience (CX) capability in support of our National Security client. The scope of the program includes developing portfolio-level CX roadmaps, establishing Human-Centered Design (HCD) capability baselines, conducting qualitative and quantitative user research, and driving enterprise-wide change-management planning and communications across a diverse portfolio of programs. This position is located in Ballston, VA (Arlington) with the option for routine remote work. In this role, you will lead a specialized team of change strategists and HCD practitioners driving organizational adoption and user-centric service delivery.
We are seeking an accomplished, dynamic, and creative leader with extensive experience blending formal change management methodologies with Human-Centered Design principles in complex government environments. The role requires strong team leadership and client management skills to establish evidence-based decision criteria, facilitate participatory co-design sessions, and ensure structured handoffs between design and engineering teams. Your ability to craft comprehensive journey maps, service blueprints, playbooks, and strategic communications will be critical to establishing trusted partnerships and driving successful program transformation.
Salary Range:
General Description of Benefits
Preferred Qualifications- 10+ years of progressive experience in Change Management, Customer Experience (CX), or Human-Centered Design (HCD), including experience leading multi-disciplinary teams.
- Active Top Secret Clearance.
- Proven expertise in change-management planning, stakeholder engagement, organizational readiness, and strategic communications.
- Strong track record establishing portfolio-level CX roadmaps, HCD capability baseline assessments, and periodic progress evaluations.
- Hands-on experience directing customer/user research methodologies, including ethnographic interviews, usability testing, heuristic evaluations, tree-testing/card-sorting, focus groups, and surveys.
- Proficiency in establishing evidence-based decision criteria, feature prioritization, and portfolio-wide design standards and frameworks.
- Demonstrated success facilitating co-design and participatory design sessions with stakeholders, product teams, and end-users.
- Deep expertise creating core HCD artifacts, including journey maps, service blueprints, personas, playbooks, templates, and Standard Operating Procedures (SOPs).
Skills Required
- 10+ years of progressive experience in Change Management, Customer Experience, or Human-Centered Design, including leadership of multidisciplinary teams
- Active Top Secret security clearance
- Expertise in change-management planning, stakeholder engagement, organizational readiness, and strategic communications
- Experience establishing portfolio-level CX roadmaps, HCD capability baselines, and progress evaluations
- Experience directing customer or user research, including interviews, usability testing, heuristic evaluations, tree-testing, card-sorting, focus groups, and surveys
- Proficiency establishing evidence-based decision criteria, feature prioritization, and portfolio-wide design standards and frameworks
- Experience facilitating co-design and participatory design sessions with stakeholders, product teams, and end users
- Expertise creating journey maps, service blueprints, personas, playbooks, templates, and Standard Operating Procedures
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
