Change Management Manager

Veolia has acquired Clean Earth. As Clean Earth completes its integration into Veolia, recruiting and hiring for this role is being managed in partnership with the Clean Earth talent acquisition team. Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

The Change Management Manager is responsible for executing Clean Earth’s Organizational Change Management (OCM) Capability. This role is responsible for developing and implementing change management strategies to drive adoption, minimize resistance, and ensure successful transitions for employees and stakeholders. The ideal candidate will work closely with leadership, project teams, and business units to facilitate smooth transformations and optimize organizational effectiveness.

• Develop comprehensive change management deliverables, including change plans, communications strategies, gap analyses, training programs, change impact assessments, stakeholder analyses, and stakeholder engagement activities to support successful transition.
• Identify and engage key stakeholders, understanding their concerns and managing their expectations throughout the change process.
• Develop and execute clear and consistent communications plans to inform employees about changes, address concerns, and build buy-in.
• Develop content using communications best practices in support of engagement activities, including leadership messages, announcements, newsletter content, user community communication, and materials in support of training (user guides and standard operating procedures).
• Proactively identify and address potential resistance to change, providing support and coaching to individuals impacted.
• Analyze the potential impact of changes on individuals, teams, and the organization to navigate negative effects.
• Support the design and delivery of training programs to equip employees with the necessary skills and knowledge to adapt to new changes.
• Monitor progress and track key metrics to evaluate the effectiveness of change initiatives and identify areas for improvement.
• Work closely with project teams to ensure change management considerations are integrated into project plans and deliverables.
• Apply appropriate program/project OCM metrics for success.

Align and integrate with other Clean Earth departments, as appropriate

Basic Qualifications:

• Bachelor’s Degree
• Minimum of 7 years OCM experience
• Formal OCM practitioner certification (i.e., Prosci, LaMarsh, Certified Change Management Professional (CCMP), etc.)
• Ability to travel – up to 25%

Preferred Qualifications:

• OCM strategic and tactical practical expertise
• Strong communication and storytelling skills (written and verbal)
• Excellent interpersonal skills and relationship building experience with ability to engage with diverse stakeholders
• Strong analytical and problem-solving abilities to identify potential challenges and develop solutions
• Self-directed, critical thinker with ability to manage multiple projects/workstreams with competing priorities and deadlines
• Comfortable with and able to adapt to ambiguous situations
• Thrives in high-pressure environments
• Project management experience
• Creativity and innovation
• Leadership qualities to influence and motivate individuals during change
• Deep understanding of organizational culture and dynamics to tailor change strategies accordingly
• Experience managing a team
• Added Plus: Experience in instructional design, leadership effectiveness and/or organizational design (including organizational/job analysis, redesign, and implementation)

Benefits: Comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, tuition reimbursement, paid volunteering and more. In addition, commencing no later than January 1, 2027, benefits package will include participation in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.