Change Management Manager, Sales Technology

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

As a Sales Technology Change Management Manager, you will play a pivotal role ensuring the successful implementation and adoption of sales technologies and process changes within the organization. You will collaborate closely with cross-functional teams, including Sales, Customer Success and Salesforce Administration to develop and execute change management strategies and plans that drive employee adoption and minimize resistance.

About the Team

The Revenue Operations team is a strategically focused team responsible for the success and enablement of the sales team, aligning and optimizing sales and revenue processes and technologies in order to drive revenue growth.

What will you be doing?

• Develop comprehensive sales-focused change management plans for the adoption of new processes and technologies, outlining objectives, timelines, and stakeholder engagement strategies.

• Lead change management assessments, including: Impact Assessment, Readiness Assessment and Stakeholder Analysis.

• Conduct stakeholder analysis by identifying stakeholder types and assessing their needs, challenges, motivations and potential areas of resistance to best engage stakeholders throughout the change.

• Lead communication planning, enabling the design, development, delivery and management of key communications.

• Create and implement change management strategies and plans that drive employee adoption and usage and minimize resistance.

• Apply a structured methodology (process, tools and templates) to the change management process

• Provide input, document requirements, and support the design and delivery of training programs that drive adoption, measure effectiveness and include needed reinforcement.

• Run point on the management of RevOps change management deliverables related to M&A activity

• Monitor and evaluate the effectiveness of change management initiatives through metrics and feedback mechanisms, adjusting strategies as needed to optimize results.

• Champion a culture of continuous improvement and innovation, fostering a mindset of adaptability and agility within the sales organization.

What we are Looking for

• Proven experience in change management, preferably within a sales or technology-driven environment.
• Strong understanding of sales processes, CRM systems, and sales enablement tools.
• Experience developing and executing change management programs tied to Salesforce org migrations
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Demonstrated project management skills, including the ability to prioritize tasks, manage timelines, and drive initiatives to successful completion.
• Analytical mindset with the ability to leverage data to inform decision-making and measure outcomes.
• Creative problem-solver with a proactive and collaborative approach to driving change.
• Experience leading change management programs following M&A activity

What will make you stand out?

• Bachelor's degree in business, technology, or a related field; 
• Change management certifications CCMP
• Project management certifications PMP
• Salesforce certifications
• Prior experience working with Sales at a technology company
• Strong experience with Salesforce.com (Sales Cloud), including sales-supporting functionality such as Sales Engagement, Territory Management, Collaborative Forecasting and Pipeline Inspection.
• Strong experience with ecosystem tools integrated with Salesforce (Gong, ZoomInfo, LinkedIn Sales Navigator, Ambition, 6Sense, Zendesk)
• Experience with agile project management via Jira

The Tech

• Salesforce Sales Cloud (Unlimited Edition)
• G-suite
• Atlassian Jira, Confluence
• Mindtickle, Gong, Ambition, LinkedIn Sales Navigator

Travel Requirements

• Less than 5%

What do we offer?

• 📦 Discount on your personal shipment orders via stamps.com and GlobalPost.
• 💙 Charitable donation matching! We are happy to support your initiatives by duplicating the amount donated.
• 😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
• Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
• ⚖️ Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!
• 💜 An inclusive and upbeat work environment. Leave your suit behind... business casual, jeans accepted kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
• 🌍 A cross-cultural atmosphere. We are a truly international team of over 20 nationalities that speak at least 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
• 🏟️ Company events. Work hard, play hard! We do our best every day, even at our regular team-building events.
• 📺 Internal and external training, free access to online training platforms such as LinkedIn Learning.
• 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesday-Wed-Thursday.
• � We offer 10 paid days off for U.S. holidays throughout the year!
• 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health.
• 🛬Take the reins of your time off with our flexible PTO policy – because work-life balance should always be in your hands!
• 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…)
• 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
• 🚗Free garage parking directly across from the office building.
• 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Pelotons, free weights, etc.
• 💪🏽We offer a gym discount program to help you stay fit and healthy!
• 🧘🏻‍♂️Find your zen right at the heart of our Austin office with weekly onsite yoga sessions – because balance is key to our vibrant workplace culture!
• 💰401k employer matching program – because your future deserves a friendly boost!
• 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
• 🐶We’ve got your furry friend covered with pet insurance discounts.
• 📄Have a helpful legal sidekick right in your back pocket with our free access to Rocket Lawyer.
• 🩺Get ready for hassle-free healthcare from the comfort of your couch – we offer free Telehealth services to keep you feeling your best!
• 💆🏻‍♀️Treat yourself to relaxation on the regular – enjoy a monthly discount at Massage Envy.
• 👕Get ready to rock our brand with style – we've got awesome company swag to offer!
• ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
• 🏡BenefitsHub platform to obtain perks and discounts on auto/home insurance, pet insurance, travel, fitness, etc.
• 🚶🏽‍♀️Wellness programs with wellness discounts on medical benefit deduction and offers various company wellness activities/webinars and challenges such as Steps challenges and a Health Fair!
• 💲Health savings account employer contribution for HSA medical plan enrollees.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

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