Change Management Lead - IT

Let’s be #BrilliantTogether

The Change Management Lead for IT Services plays a pivotal role in managing the lifecycle of all IT changes, ensuring they are properly documented, evaluated, authorized, prioritized, planned, tested, and implemented with minimum risk to the organization's IT environment and its services.

This role focuses on maintaining high levels of service availability and reliability by mitigating the risks associated with change-related incidents.

Responsibilities

• Change Management Process: Oversee and maintain the IT Change Management process in line with ITIL best practices, acting as the primary contact for change-related activities. Facilitate CAB meetings, ensuring changes are reviewed, categorized, prioritized, and documented with clear communication.

• Risk Management: Evaluate the impact and risks of changes on business operations and IT services, ensuring mitigation plans are in place for high-risk changes while minimizing disruption to end users through stakeholder collaboration.

• Planning and Coordination: Work closely with project managers, technical teams, and service owners to ensure changes are thoroughly planned, tested, and implemented, developing detailed change implementation plans with fallback and contingency options while ensuring proper testing and validation before deployment.

• Communication: Ensure clear and timely communication of upcoming changes, their status, and potential impacts to stakeholders, business units, and end users, while also sharing outcomes and lessons learned through post-implementation reviews.

• Post-Change Review: Conduct post-implementation reviews (PIR) to evaluate change success, capture lessons learned, and track success rates, identifying trends and opportunities for improvement.

• Continuous Improvement: Regularly review and analyze the effectiveness of the change management process, ensuring alignment with ITSM and ITIL frameworks while recommending and implementing improvements.

• Compliance and Governance: Ensure IT changes comply with regulatory, security, and audit requirements while maintaining detailed documentation for traceability and audit purposes.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.

• 5-7 years proven experience in IT Change Management, IT Service Management, or related roles.

• Experience with ITIL and ITSM frameworks, with a strong understanding of change, incident, and problem management.

• ITIL Foundation certification (ITIL v3 or ITIL 4) or equivalent proven experience/knowledge

• additional certifications in project management (e.g., PMP, Prince2) are a plus.

• Familiarity with IT change management tools (e.g., ServiceNow, Remedy).

• Understanding of various IT infrastructure components and enterprise systems (networking, databases, applications).

• Strong organizational, analytical, and problem-solving skills.

• Excellent communication and interpersonal skills, with the ability to manage stakeholder expectations.

• Ability to work under pressure and manage multiple high-priority tasks.

• Strong leadership skills with the ability to influence and drive consensus.

Preferred Qualifications

• Experience in managing large-scale changes in complex, global IT environments.

• Previous experience working within an IT operations, service delivery, or project management role.

#LI-RH1 #STOXX #MIDSENIOR #IT

What you can expect from us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being. 

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let’s empower, collaborate, and inspire one another. 

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

STOXX® and DAX® indices comprise a global and comprehensive family of more than 17,000 strictly rules-based and transparent indices. Best known for the leading European equity indices EURO STOXX 50®, STOXX® Europe 600 and DAX®, the portfolio of index solutions consists of total market, benchmark, blue-chip, sustainability, thematic and factor-based indices covering a complete set of world, regional and country markets. STOXX and DAX indices are licensed to more than 550 companies around the world for benchmarking purposes and as underlyings for ETFs, futures and options, structured products, and passively managed investment funds. STOXX Ltd., part of the ISS STOXX group of companies, is the administrator of the STOXX and DAX indices under the European Benchmark Regulation. 

Visit our website: https://www.issgovernance.com       

View additional open roles: https://www.issgovernance.com/join-the-iss-team/      

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.