Change Management Lead – Digital Transformation

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Change Management Lead – Digital Transformation is responsible for shaping and executing the change strategy across initiatives, ensuring that business stakeholders are fully engaged, supported, and prepared for adoption. This role bridges the gap between strategic intent and operational execution through a structured approach to change.

Responsibilities

• Design and implement comprehensive change management strategies aligned with business goals, stakeholder needs, and project timelines.
• Conduct change readiness and impact assessments to identify stakeholder segments, adoption barriers, risks, and organizational impacts.
• Define and own integrated change management plans that include communication, training, engagement, and resistance management components.
• Develop and execute tailored change activities such as workshops, feedback loops, stakeholder mapping, and communications.
• Document all change management activities and outputs, maintaining traceability for audit, governance, and future reference.
• Ensure change initiatives land effectively by aligning efforts with key landing patterns, business rhythms, and user needs.
• Provide coaching and advisory support to leaders and change agents to help them fulfill their change leadership roles.
• Design and lead post-launch reinforcement strategies to monitor adoption, measure success, and implement corrective actions.
• Integrate change management with change delivery and program governance, ensuring alignment with milestones and decision points.
• Define and track change KPIs and adoption metrics and deliver reports that inform leadership and guide next steps.
• Facilitate change champion networks or peer-to-peer support mechanisms to drive grassroots engagement.
• Manage stakeholder communications, crafting clear, timely, and targeted messaging to drive awareness and alignment.
• Support cultural alignment and behavior change initiatives, ensuring long-term sustainability of the change.
• Background in Agile methodologies and sprint-based delivery models

Experience, Skills & Qualifications

• Bachelor’s or Master’s degree in Organizational Development, Industrial/Organizational Psychology, Human Resources, or related field
• 5 or more years leading change management efforts in large or global environments
• Background in consulting or project-based environments is a plus
• Strong understanding of change management principles, methodologies (e.g., ADKAR, Prosci), and tools
• Excellent communication and storytelling skills—written, verbal, and visual
• Strong stakeholder engagement and relationship-building abilities
• Skilled in planning, facilitating, and leading discussions or workshops
• Ability to translate strategy into actionable change plans
• Comfortable with ambiguity and able to adapt quickly in dynamic environments
• Analytical skills to assess change impact and track adoption metrics
• Empathy and emotional intelligence to navigate resistance and promote adoption
• Familiarity with digital tools for collaboration, communication, and tracking (e.g., Microsoft 365, Miro, ClickUp, Smartsheet)

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.