Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
A Change Management Expert is responsible for designing and executing strategies that help organizations navigate transitions effectively. This role ensures that changes are thoughtfully planned, aligned with business objectives, and implemented with minimal disruption to operations. Key responsibilities include assessing the impact of change on people, processes, and systems, and proactively addressing potential challenges. The Change Management Expert engages stakeholders to foster support, communicates the purpose and benefits of the change clearly, and provides training and resources to facilitate smooth adoption. Additionally, the role involves monitoring progress, evaluating outcomes, and refining strategies based on feedback to ensure sustainable and successful change. Job Accountabilities Change Execution Create Change Management strategies and plans together with business units and the different cross-functional teams to assess change impact to the business, realize faster adoption, build user knowledge and proficiency, and manage resistance. Support creation of program plans by designing the overall change management plan, communication plans, training and coaching plans; collaborating with program/project managers and trainers to ensure that change activities are considered in the overall program timeline and budget, as well as in readiness checks prior to implementation for projects. Design and deliver clear, consistent messaging about the change, its benefits, and its impact, and communicate achievements, updates, and strategic directions to all organizational levels. Stakeholder Management Identify key stakeholders and ensure their involvement and buy-in throughout the change process. Support business units during the transition to help achieve business outcomes and improve customer, agent, and employee experience; track change adoption and revise Change Management strategies as required to meet transformation objectives. Reports and present the change management progress, status, risks and support needed to stakeholders. Risk Management Identify and monitor risks and issues related to Change Management execution and facilitate resolution with the project teams. Drive proactive change strategies by continuously monitoring industry trends and external forces, assessing their potential impact on organizational operations, and integrating risk mitigation into change initiatives Design and implement adaptive change plans that include contingency strategies for high-impact external risks. Compliance Ensure that all company policies, procedures, programs and instruction are carried out Be familiar and understand Pru Life UK Compliance Standards. Must be fully aware of his/her responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his/her department to ensure that all relevant compliance matters are identified and reported.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Skills Required
- Experience in change management methodologies.
- Strong communication and stakeholder management skills.
- Ability to develop training and coaching plans.
- Experience in risk management related to change execution.
What We Do
In Asia and Africa, Prudential has been providing familiar, trusted financial security to people for 100 years. Today, headquartered in Hong Kong and London, we are ranked top three in 12 Asian markets with 18 million customers, around 68,000 average monthly active agents and access to over 27,000 bank branches in the region. Prudential is focused on opportunities in the most exciting growth markets in Asia and Africa. With access to over 4 billion people in both these regions, we are investing in broadening our presence and building our leadership in the life and asset management markets. We are committed to making a positive impact on our customers, our employees and our communities by delivering the best savings, health and protection solutions to people so they can get the most out of life. Visit our websites for more information Prudential plc: https://www.prudentialplc.com/ Prudence Foundation: https://www.prudentialplc.com/en/prudence-foundation
