Main Responsibilities:
- Report to the Change Management Manager and coordinate matrixed with the Expense Manager.
- Lead the change management processes necessary for the implementation of the project.
- Diagnose, with a deep focus on change and/or institutional improvement, the scenarios that arise in order to identify root causes and/or risks, as well as propose and execute timely mitigation plans.
- Serve as a bridge between the AF and TH team and the work teams of other contractors who are contributing in the cross-cutting components of GoC, AO, and CTD.
- Serve as the coordinating point of contact between the AF and TH contractor's team and the integrator service of GoC, AO and CTD, especially for those inputs that the integrator requires from the Core system in activities that require having a comprehensive and cross-cutting vision for the MH.
- Advocate for the needs of end users (i.e. citizens, businesses, other public officials), and contribute to the project by acting as a persuasive advocate for those needs, providing this perspective to MH decision makers.
- Participation in meetings established under the project governance model.
Qualifications:
- Professional degree or Bachelor's degree in areas related to psychology, industrial engineering, management, digital transformation and related fields.
- Certified training or Specialization in at least one of these options: (Must submit certification to meet requirement): User experience research, design thinking, service design, change management, or gamification tools management.
- Minimum 10 years of professional experience.
- Minimum of 3 years of professional experience in at least one of these options (must show proof of such experience): Institutional management or human resources work; organizational development and capacity building, digital transformation, or organizational restructuring.
- Experience of at least 3 projects where the role demonstrated was related to change management activities for the implementation of an information system in the public sector.
- Experience in at least 1 project where the role performed was as a leader or in charge of coordinating change management efforts for the implementation of an information system in the public sector.
- Must have excellent oral and written communication skills in Spanish and English.
Top Skills
What We Do
FreeBalance is a purpose-led organisation dedicated to improving citizen wellbeing around the world.
Our Public Financial Management (PFM) and GovTech solutions, advisory services and training deliver realistic and impactful public sector reform that enhance transparency, improve effectiveness, restore trust and create innovation breakthrough opportunities. We believe strongly in fiscal transparency and accountability and our products help bring the power of open government to citizens and decision-makers around the world.
With a 35-year track record of success and operations in 27 countries, FreeBalance has unparalleled experience in public finance reform and is a specialized Business-to-Government (B2G) firm.
The FreeBalance team is composed of passionate and inspired people who build solutions that make a difference. With over 30 different nationalities in the team we pride ourselves on our diversity and are deeply committed to building local talent in the countries in which we operate. This diversity of thinking helps us to create solutions relevant to the country context.
