Change Management Consultant

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

A Change Management Consultant is a key role accountable for change management activities within Retail Advice and Solutions. This role supports advisors and firms within all three distribution channels (SLFD, IID and Prospr). Changes may include organizational culture transformations, changes that impact business processes and roles, changes in underlying systems or technology platforms and any kind of change that impacts people. Their success depends on the successful adoption of new ways of working.

What will you do?

Working with the Initiative Owner, ensure there is a clear articulation of the change story – what will be different? What are the key “From … To’s”

• Assess stakeholder analysis, risk and change impact
• Execute on the various elements of the change management strategy
• Anticipate and manage anticipated resistance as a key part of the Change Plan
• Consult initiative sponsors or project team members as needed
• Execute key activities identified within the integrated Change Plan that covers all key stakeholder audiences across the key change management activity levers:
  • communications plan
  • sponsor action plan
  • coaching plan
  • training plan
  • resistance management plan
• Support training efforts
• Engage and support senior leaders
• Integrate change management activities with overall program/ project execution plan in partnership with the Program / Project Manager
• Evaluate and ensure business / operational readiness from a “people” perspective
• Define and measure success metrics and monitor change progress
• Assess effectiveness of change tactics and use feedback loops to continuously adapt tactics to the intended audience

What do you need to succeed?

• University education in the areas of business, marketing, communications or journalism
• Previous experience with similar types of change or transformation initiatives
• Change management certification or designation preferred (e.g. Prosci Certification)
• Financial services experience an asset
• Acute business acumen and understanding of organizational issues and challenges – specific organizational experience / understanding of current culture / challenges would be an additional asset
• Experience and knowledge of change management principles, methodologies and tools
• A solid understanding of how people go through a change and the change process; experience with prior / similar change initiatives
• Excellent communication skills to clearly articulate messages to a variety of audiences at all levels in an organization

What's in it for you?  

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.  

• Being part of our transformation journey to better meet the health, wealth, and protection needs of our clients.  

• Competitive salary and bonus structure influenced by market range data. 

• Flexible Benefits from the day you join to meet the needs of you and your family.  

• Pension, stock and savings programs to help build and enhance your future financial security.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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