Everforth ECS is seeking a Change Management Analyst to work remotely.
The Change Management Analyst will support client adoption, communications, and operational readiness for a newly implemented federal financial tool. This role will serve as a primary coordination and enablement resource for tool users, federal IT PMs, and financial analyst subject-matter experts (SMEs).
The analyst will translate user needs into clear communications, training materials, process documentation, and appropriately routed support requests. The role will help establish a consistent experience for users of this tool, reduce avoidable coordination burden on financial analyst team leads and SMEs, and ensure questions, enhancement requests, tickets, and approvals reach the appropriate owners. The ideal candidate combines strong change-management and stakeholder-engagement skills with familiarity with federal financial operations, enterprise systems, and user-centered service delivery.
Job Responsibilities:
- Develop and execute user-adoption and change-management activities, including stakeholder communications, release communications, training support, office hours, onboarding materials, and user feedback mechanisms.
- Serve as a central point of coordination for tool users, helping them understand how to submit requests, open and track tickets, identify the appropriate SME or functional owner, and use established group mailboxes and support channels.
- Triage and route incoming questions, issues, enhancement requests, and requests for financial analyst support; maintain visibility into request status and identify matters requiring escalation to SMEs, team leads, product owners, or technical teams.
- Develop, maintain, and improve standard operating procedures, job aids, FAQs, process flows, decision trees, templates, and knowledge-base content supporting various users.
- Partner with financial analyst SMEs to document business processes, clarify roles and responsibilities, identify recurring user issues, and translate complex financial or system concepts into clear, actionable guidance.
- Analyze user feedback, support trends, ticket data, and stakeholder input to identify adoption barriers, training needs, process gaps, and opportunities to improve the user experience.
- Prepare concise status updates, dashboards, meeting materials, and leadership-ready summaries on adoption progress, stakeholder concerns, support demand, and outstanding actions.
- Facilitate working sessions, user forums, and stakeholder meetings as needed; document decisions, action items, and follow-up responsibilities.
- Ensure client-facing communications and documentation are accurate, timely, accessible, and aligned with established governance and communication standards.
Salary: $120,000 - $140,000
General Description of Benefits
Preferred Qualifications- Must be a US Citizen.
- Must be able to obtain a Public Trust.
- A Bachelors degree in a relevant field.
- 7+ years of consulting experience
- Proven expertise in change management planning, stakeholder engagement, organizational readiness, and strategic communications.
- Demonstrated experience supporting adoption, communications, training, and/or operational readiness for a new business system, enterprise application, or process transformation.
- Experience developing clear, user-focused documentation, including standard operating procedures, job aids, FAQs, process maps, training materials, and stakeholder communications.
- Strong written and verbal communication skills, with the ability to translate complex business, technical, or financial concepts for varied audiences.
- Experience using the following collaboration/work-management tools: Atlassian Suite (Jira/Confluence) and SharePoint.
- Ability to work independently, exercise sound judgement, manage competing priorities, and build productive relationships across organizational levels.
- Experience supporting federal agencies (DHS preferred).
Skills Required
- Must be a U.S. citizen
- Must be able to obtain a Public Trust clearance
- Bachelor's degree in a relevant field
- 7+ years of consulting experience
- Expertise in change management planning, stakeholder engagement, organizational readiness, and strategic communications
- Experience supporting adoption, communications, training, or operational readiness for a new business system, enterprise application, or process transformation
- Experience developing SOPs, job aids, FAQs, process maps, training materials, and stakeholder communications
- Strong written and verbal communication skills, including translating complex business, technical, or financial concepts for varied audiences
- Experience using Jira, Confluence, and SharePoint
- Ability to work independently, exercise sound judgment, manage competing priorities, and build productive relationships across organizational levels
- Experience supporting federal agencies, preferably DHS
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
