Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
We are looking for someone who is passionate about helping people adapt to change and adopt new ways of working. In this role, you will play a key part in driving organizational change initiatives related to AI tools, automation, and ServiceNow (SNOW) workflows. You will use data and employee feedback to understand adoption trends, identify barriers to change, and develop strategies that help teams successfully transition to new processes and technologies.
This role is ideal for someone with a Business Analyst or Change Management mindset who enjoys working at the intersection of people, process, and technology. You will help ensure that new solutions are not only implemented but embraced and effectively used across the organization.
Role and Responsibilities
Support Change Initiatives: Partner with different teams to plan and execute change management activities that drive successful adoption of new technologies, processes, and ways of working.
Analyze Business Processes: Assess current workflows and identify opportunities to improve efficiency through AI, automation, and process optimization.
Measure Adoption and Engagement: Develop and analyze adoption metrics, dashboards, and reports to understand user engagement and identify areas requiring additional support.
Stakeholder Engagement: Work with business teams, managers, and project stakeholders to understand concerns, gather feedback, and ensure organizational readiness for change.
ServiceNow & Process Support: Utilize ServiceNow (SNOW) to support workflow improvements, track implementation activities, and gather insights into process performance.
Training and Enablement: Create user guides, training materials, and communication plans that help employees understand and adopt new tools and processes.
Change Communications: Develop clear and compelling communications that explain the purpose, benefits, and impact of organizational changes.
Continuous Improvement: Monitor adoption outcomes, collect feedback, and recommend improvements to enhance user experience and long-term sustainability.
Cross-Functional Collaboration: Partner with project managers, technical teams, and business leaders to align change management activities with project objectives and timelines.
Qualifications and Education RequirementsStrong English communication skills, both written and verbal.
Experience supporting organizational change, technology adoption, process improvement, training, or business analysis initiatives.
Experience or comfort working with ServiceNow (SNOW), including reviewing workflows, tracking requests, and generating reports.
Ability to analyze data and trends using tools such as Excel or reporting platforms to measure adoption and identify improvement opportunities.
Strong stakeholder management and communication skills, with the ability to explain technical concepts in a clear and relatable manner.
Interest in AI, automation, and emerging technologies, with enthusiasm for helping others adopt new solutions.
Excellent organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
Demonstrated ability to influence and drive change through collaboration rather than authority.
- Familiarity with formal change management methodologies
- Experience supporting technology transformation, digital adoption, or process improvement initiatives.
- Experience creating training materials, adoption campaigns, or employee communications.
- Knowledge of ServiceNow workflows and reporting capabilities.
- Exposure to AI-enabled tools and enterprise automation platforms.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
#LI-Hybrid#LI-BG1Skills Required
- Strong English communication skills, both written and verbal.
- Experience supporting organizational change, technology adoption, process improvement, training, or business analysis initiatives.
- Experience or comfort working with ServiceNow (SNOW), including reviewing workflows, tracking requests, and generating reports.
- Ability to analyze data and trends using tools such as Excel or reporting platforms to measure adoption and identify improvement opportunities.
- Strong stakeholder management and communication skills, with ability to explain technical concepts clearly.
- Interest in AI, automation, and emerging technologies, and enthusiasm for helping others adopt new solutions.
- Excellent organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.
- Demonstrated ability to influence and drive change through collaboration rather than authority.
- Familiarity with formal change management methodologies.
- Experience supporting technology transformation, digital adoption, or process improvement initiatives.
- Experience creating training materials, adoption campaigns, or employee communications.
- Knowledge of ServiceNow workflows and reporting capabilities.
- Exposure to AI-enabled tools and enterprise automation platforms.
Sabre Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sabre Corporation and has not been reviewed or approved by Sabre Corporation.
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Leave & Time Off Breadth — Time off is expansive, with five weeks of PTO from day one, eight paid holidays, floating holidays, and a companywide year‑end break. Paid volunteer time further broadens available leave.
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Parental & Family Support — Parental leave provides 12 weeks fully paid for birth or adoption, complemented by generous bereavement leave up to 15 paid days. Disability coverage and dependent eligibility to age 26 reinforce family support.
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Retirement Support — A 401(k) with a strong company match underpins long‑term savings. This foundation strengthens overall financial security alongside core benefits.
Sabre Corporation Insights
What We Do
We are a software and technology company that powers the global travel industry. With decades of revolutionary firsts, our team of experts drive innovation and ingenuity in the industry. Today, we are creating a new marketplace for personalized travel. We partner with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfill travel. We are committed to helping customers operate more efficiently, drive revenue and offer personalized traveler experiences with next-generation technology solutions. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Sabre's technology powers the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel, travel agency and corporate customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains a complex industry. We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology. We have been named to the InformationWeek 500 list of the most innovative technology companies for 11 consecutive years. And InformationWeek named Sabre seventh on its list of the “Greatest Software Ever Written.”
