Change Management Analyst
Location: Columbus, OH office (Hybrid – 3 days/week in office)
The Change Management Analyst is responsible for enabling the execution of the Enterprise Change Management strategy through helping with integrated communication, training, and change activities. This role supports the implementation of enterprise-wide change methodology by partnering across program teams to help the change team design and deliver communications, training, and engagement activities that build awareness, readiness, and adoption. The analyst works across implementation areas to assess change impacts, develop targeted enablement strategies, and monitor stakeholder adoption, while leveraging strong business judgment and communication skills to effectively engage stakeholders at all levels of the organization.
In addition to being highly organized, self-motivated, and detail-oriented, this candidate must possess the strong business judgment and interpersonal skills needed to communicate effectively with all levels of the organization.
Essential Functions
Responsible for working with Change Management Lead, consulting partners and program teams to support execution of integrated change, communication, and training strategies, including change plans, stakeholder analysis, communication and training plans, measurement, leader enablement, and change network coordination.
Collaborate closely with key stakeholders, including leaders, project teams and end-users, to build alignment, gather input, and drive engagement across communication, training, and change activities.
Develop and deliver targeted communication materials and training content (e.g., presentations, job aids, learning resources, and engagement materials) to effectively inform and enable stakeholders throughout the change journey.
Collaborate with project teams in partnership with Change Lead to translate change impacts into communication and training strategies that address business challenges and support adoption.
Identify and support the continued maintenance of change impacts to inform critical change deliverables including coordinating with SMEs for input and validation.
Gather and analyze qualitative and quantitative metrics (including training participation, communication effectiveness, and adoption data) to assess readiness and adoption and recommend mitigation strategies to address gaps. Identify additional opportunities to gather metrics.
Support identification of resistance areas and contribute to mitigation strategies through targeted communications, training interventions, and stakeholder engagement approaches.
Assist in developing, coordinating and executing engagement events to build understanding and future adoption.
Maintain accurate records of change management and training activities, progress and outcomes and track activities for project/program teams.
Support execution and coordination of major change activities across programs and projects (e.g., communication deployment, training logistics, scheduling, and stakeholder engagement tracking).
Build relationships with peers across projects to learn from each other; leverage existing opportunities to combine messaging in existing communications and engagement activities
Required Qualifications for the Position
Bachelor's Degree
1-3 years experience in change management-related programs (stakeholder assessment, change impact analysis, digital communication and engagement, training support and business readiness) or other highly valuable or relevant experience.
Change Management Expertise
Strong understanding of change management methodologies, tools, and best practices.
Leadership & Ways of Working
Ability to work independently and meet deadlines
Strong team player with the ability to work effectively with and through others
Ability to include others and drive alignment toward a common vision or goal
Experience navigating in matrixed environments
Strong reliability, being able to follow-through on commitments and highly accountable.
Communication and Stakeholder Management
Exceptional written and verbal communication skills
Strong interpersonal and relationship-building skills, with the ability to influence and motivate stakeholders at all levels
Ability to effectively manage stakeholders in a matrixed environment
Analytical & Problem-Solving Skills
Strong analytic and decision-making abilities
Ability to interpret data and work with analytic models and advanced technologies, including data reporting and data visualization
Technical Skills
Advanced experience with Microsoft Office, including Excel and PowerPoint
Other Requirements
Ability to travel up to 25%
Nice to Have
Instructional Design Certifications
Experience using video editing software
Experience using training development tools such as Captivate, Articulate
Knowledge of Instructional Design methodologies, tools, and best practices
As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
ADA Accommodations
If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at [email protected] or 1-888-640-3320
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
E-Verify
NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:
- E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
- Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away
Salary Range*:
$69,900.00 - $105,000.00*The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.
Posting Start Date:
2026-06-02Posting End Date (if applicable):
2026-06-16Please note that the job posting will close on the day before the posting end date.Skills Required
- Bachelor's Degree
- 1-3 years experience in change management-related programs or equivalent experience
- Strong understanding of change management methodologies
- Exceptional written and verbal communication skills
- Advanced experience with Microsoft Office
What We Do
NiSource (NYSE: NI) helps energize the lives of its nearly 4 million natural gas and electric customers across six states. Our local utilities – Columbia Gas and NIPSCO – ensure that customers receive safe, reliable and affordable natural gas and electric service each and every day. Our business plan is focused on proactively investing in our energy infrastructure – approximately $1.4 billion a year – to ensure we meet and improve upon our customer commitments for the next 100 years. We employ more than 7,000 of our neighbors who are actively engaged in the communities we’re privileged to serve, making them great places to live and call home. NiSource is headquartered in Merrillville, Indiana – about 35 miles from Chicago – and we maintain a significant corporate presence in Columbus, Ohio. Our utility operations also span Kentucky, Maryland, Pennsylvania and Virginia
