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The Role
Leads organizational change management across enterprise projects and software implementations. Responsibilities include analyzing business and technology impacts, developing testing and communication plans, coordinating implementation activities, tracking project tasks and metrics, administering documentation and knowledge repositories, and mentoring team members. The role also supports continuous improvement, tester orientation, training, strategic messaging, and communication through SharePoint, websites, blogs, and social media.
Summary Generated by Built In
Under limited supervision, responsible for supporting continuous improvement for all change management processes enabling effective organizational change. Leads all aspects of organizational change management during project and initiative life cycles to prepare for activities such as analyzing, testing, training development, and communications. Leads and mentors lower level team members.
Responsibilities- Leads project teams in identifying and analyzing the impact of change in business processes and technology within affected organizations.
- Facilitates changes in business processes and software application functionality on projects supporting strategic objectives.
- Develops and executes testing plans for enterprise application implementation and upgrades.
- Administers internal processes to assure test documentation, status reporting, and test metrics are developed and communicated according to the most effective and efficient practices.
- Leads all aspects of organizational change management throughout the project life-cycle to include implementation, continuous improvement of methodologies, and execution of test cycles by conducting tester orientation and collaborating with Project Manager to ensure meeting all exit criteria.
- Provides support by analyzing, maintaining, and reporting on related project tasks.
- Performs analysis and gathers pertinent information from available resources to gain an understanding of changes to technology, business processes, and user experience resulting from software implementations and major application upgrades.
- Mentors team members on project implementation, testing, training, and organizational change management best practices; supports their career and skills development.
- Serves as Communication Manager on multiple enterprise level projects to include building project or change management plans.
- Administers the production and distribution of communication media which include SharePoint, Websites, blogs an social media in support of the project life-cycle.
- Establishes and administers knowledge repository and style guides to ensure continuous improvement for communications processes.
- Delivers change management and communication plans designed to minimize the impact of changes to the organization.
- Administers the documentation of changes and collaborates with team members to develop tactical and strategic plans for communicating and implementing change.
- Establishes and identifies opportunities for improving project communications including exploring new technologies.
- Performs all other duties as assigned.
- Strong working knowledge of change management theory and change methodologies, such as ADKAR.
- Quality assurance abilities in a business software application environment.
- Strong organization, analytical and decision making skills with the ability to resolve complex issues.
- Strong verbal, written and interpersonal communication skills.
- Advanced knowledge and skills in Microsoft Office, SharePoint, Social Media, blogs and cloud based applications.
- Knowledge and experience with leading project management strategies and best practices and ability to handle multiple project assignments and priorities.
- Experience in technical writing and creating strategic messaging and communications.
EDUCATION:
Bachelor's Degree degree in Organization Development, Business, Communications, Management Information Systems or related field is required.
PREFERRED:
Experience in change implementation in operational or functional areas such as HR, Finance, and IT.
Certified Software Test Professional (CSTP) and/or Certified Change Management Professional (CCMP) preferred.
About Us The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture.
Benefits Overview
UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
Time Off - A generous leave program offers multiple paid leave options:
- Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
- Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
- Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
- Holidays: 12 set paid holidays each year.
Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.
EEO Statement
UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.
Skills Required
- Bachelor's degree in Organizational Development, Business, Communications, Management Information Systems, or a related field
- Strong working knowledge of change management theory and methodologies such as ADKAR
- Quality assurance experience in a business software application environment
- Strong organization, analytical, decision-making, verbal, written, and interpersonal communication skills
- Advanced knowledge of Microsoft Office, SharePoint, social media, blogs, and cloud-based applications
- Experience leading project management strategies and best practices while managing multiple assignments and priorities
- Experience in technical writing and strategic messaging and communications
- Experience implementing change in operational or functional areas such as HR, Finance, or IT
- Certified Software Test Professional certification
- Certified Change Management Professional certification
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The Company
What We Do
UT Health San Antonio™, one of the country’s leading health sciences universities, is the leader in south/central Texas funding for the National Institutes of Health (NIH). The university’s schools of medicine, nursing, dentistry, health professions and graduate biomedical sciences have produced more than 33,000 alumni. The $806.6 million operating budget supports four campuses in San Antonio and Laredo, and is the primary driver of its community’s $37 billion biomedical and health care industry. For more information on the many ways “We make lives better®,” visit uthealthsa.org.
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