Change Delivery Lead - Sr Lead Project Manager - Consumer Lending Operations

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Chief Operating Office (COO)
Wells Fargo's COO Chief Administrative Office (CAO) team consists of teams providing middle and back-office support for all five of Wells Fargo's Lines of Business (Consumer Small & Business Banking, Consumer Lending, Wealth and Investment Management, Commercial Banking and the Corporate and Investment Bank) and Enterprise Functions.
Global Operations within COO, one of our primary supported partners, is responsible for refining processes and redesigning business operations by efficiently utilizing resources to exceed customer requirements and service. Working closely with the businesses they support, Global Operations drives efficiency and risk mitigation through process simplification, functional consolidation, automation, and effective controls. The Enterprise Change Delivery function within the Chief Administrative office supports Global Operations.
Together, our mission is to integrate, transform, and strengthen the enterprise through automation, risk mitigation, effective controls, and state of the art technological solutions to operate at an optimal level.
Our goal is to build a more unified, more integrated approach to Wells Fargo's business operations functions focused on enhancing our operational excellence, meeting our regulatory requirements, and ultimately better serving customers.
The Role: Change Delivery
Enterprise Change Delivery, part of the Chief Administrative office within the COO division supporting Global Operations, is seeking a strategically oriented and technically adept Change Delivery professional to support and lead the Global Operation Change Portfolio for Consumer Lending Operations group. This role will collaborate across Operations, Technology, Control, Risk & Compliance to effectively deliver on the organization's key priorities leveraging best in class change management practices.
Overview: Seeking an experienced leader to drive end-to-end delivery of complex Products and Programs within a fast-paced, matrixed environment within Consumer Lending Operations. The ideal candidate will have strong Agile expertise, exceptional stakeholder engagement skills, and the ability to manage large-scale initiatives across multiple lines of business.
In this role, you will:

• Act as an advisor to leadership to develop or influence success of programs, project performance and prioritization for planning, communications, and engagements across change management
• Lead the strategy and resolution of highly complex and unique challenges requiring full understanding of project impacts and comprehensive engagement
• Provide vision, direction and expertise to more experienced leadership on implementing innovative and significant business solutions that are companywide to support operations using organizational, strategical, institutional knowledge and navigation to anticipate change impacts
• Engage with key stakeholders, executive leadership, project leads, project team, portfolio sponsors and portfolio leaders to promote success of programs and project performance or prioritization

Required Qualifications:

• 7+ years of Project Management and Methodologies, Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 7 + years of progressive experience in Project, Product, and Program Management, with a strong background in Strategic Planning, Stakeholder Engagement at Senior leadership levels, and Executive reporting.
• Highly skilled in Agile delivery methodologies and adept at driving complex initiatives to successful completion.
• Extensive experience in end-to-end delivery leadership, including program execution from ideation to market launch.
• Strong background in change management and readiness, with ability to develop and implement plans ensuring compliance and sustainment.
• Proven ability to identify, escalate, and resolve risks, impediments, and dependencies across multiple teams.
• Skilled in executive-level reporting, data analysis, and effectively conveying strategic messages to senior stakeholders.
• Expertise in cross-functional collaboration, partnering with product managers, stakeholders, and governance bodies for strategic alignment.
• Deep knowledge of Agile frameworks and proficiency with tools such as Jira and Confluence; ability to lead large-scale planning efforts.
• Exceptional leadership, facilitation, and communication skills with demonstrated executive presence.
• Strategic thinking skills to articulate complex problems, initiate action, and deliver creative solutions in dynamic environments.
• Experience with enterprise change management practices, risk mitigation strategies, and compliance standards.
• Ability to manage ambiguity, shifting priorities, and tight deadlines in a fast-paced environment.
• Experience in a matrixed Financial Services organization.
• Knowledge of Consumer Lending Operations (highly desirable).
• Proven track record managing large-scale products/programs across multiple business lines.

Job Expectations:

• Hybrid work model - 3 days in office and 2 days remote.

• H-1B sponsorship not available for this role
• Relocation assistance not available for this role.

Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$139,000.00 - $217,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
30 Jan 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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