The Role
Coordinate end-to-end change management for managed services: validate RFCs, maintain backlog, obtain approvals, schedule and communicate changes, manage risks and escalations, verify implementations, produce reports and KPIs, and support audits and continual improvement.
Summary Generated by Built In
Job Overview:
The Change Coordinator is responsible for coordinating the end-to-end Managed Service Change Management process, ensuring that changes are assessed, estimated, approved, communicated, implemented, and reviewed in a controlled manner that minimises business risk and service disruption.
The role acts as the central point of coordination between technical teams, service providers, customers.
The role acts as the central point of coordination between technical teams, service providers, customers.
Key Responsibilities
Responsibilities:
· Review and validate submitted Requests for Change (RFCs)
· Ensure all change records contain the required information and
supporting documentation
supporting documentation
· Ensure classification and progress statuses are correct and maintained
as per the change process
as per the change process
· Maintain the Change Request backlog
· Pursue CAB and customer approval requests
· Challenge incomplete or inadequate change submissions
· Identify scheduling conflicts and potential service impacts
· Communicate approved change requests to stakeholders
· Coordinate customer and internal notifications
· Ensure key stakeholders are informed throughout the change lifecycle
· Identify and populate the correct day rates for chargeable CRs
· Escalate risks, issues, and scheduling conflicts promptly
· Coordinate escalation activities during high-risk changes
· Verify implementation outcomes and status updates
· Confirm appropriate closure process is completed
· Validate documentation updates are completed where required
· Produce change management reports and KPIs
· Monitor change success rates and change-related incidents
· Identify trends and recommend process improvement Support audits
and compliance reviews.
and compliance reviews.
Skills, Knowledge and Expertise
Requirements:
· Attention to detail
· Risk awareness
· Strong stakeholder management and communication skills
· Excellent planning and organisation skills
· Continual improvement mindset
Desirable:
· Knowledge of ITIL Change Enablement / Change Management practices
· Experience working within IT Service Management environments
· Understanding of risk management and service governance
About
Established over 40 years ago, Codec is a multi-award-winning Microsoft Solutions Partner, trusted by public and private sector organisations to deliver impactful digital transformation. With offices in Dublin, Belfast, Cologne, and across Germany, our team of over 300 experts specialises in harnessing the full potential of Microsoft technologies—including Dynamics 365, Power Platform, Azure, and Copilot—to drive innovation, automation, and operational excellence. Codec combines deep industry expertise with a proven track record to help organisations unlock the power of AI and modern cloud solutionsThough originally best known as a hardware reseller, since 2010 Codec has focused on building an outstanding software consulting business with a team of experts implementing enterprise solutions using products from Microsoft and Oracle. Our customer base, revenues and average contract values have grown steadily year on year and we continue to invest in the provision of new product and service offerings.Our team is a careful mix of recent graduates and experienced professionals from a variety of diverse cultural backgrounds. We are a melting pot of seasoned consultants supported by the best talent from the local universities. We have a thriving placement student academy and graduate recruitment programme which grows year on year.This company is an equal opportunities employer
Skills Required
- Attention to detail
- Risk awareness
- Strong stakeholder management and communication skills
- Excellent planning and organisation skills
- Continual improvement mindset
- Knowledge of ITIL Change Enablement / Change Management practices
- Experience working within IT Service Management environments
- Understanding of risk management and service governance
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The Company
What We Do
Established in 1985 and headquartered in Ireland, Codec is a high-growth, leading technology company with offices in Dublin, London, Belfast, and Malta. With a team of over 300 dedicated professionals, we are committed to delivering innovative solutions based on the Microsoft low-code platform. As current Microsoft country partner of the year (for the 4th time), Codec specialises in providing business applications, artificial intelligence, and cloud infrastructure on the low-code Microsoft platform to organisations in the Public and Healthcare sectors. Beyond technology Codec actively supports sustainability and our chosen charities, Ruhama and Flourish.
