Change Analyst

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Change Analyst

Location: Belville, South Africa | Hybrid

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University

Get To Know The Team:

Our team is seeking a detail-oriented Change Analyst to support and facilitate effective change management processes across the organization. This role involves analyzing change requests, assessing impact, and ensuring smooth implementation across various systems and departments.
What You Will Get To Do

• Receive, review, and analyze change requests, ensuring completeness and adherence to established protocols.
• Collaborate with stakeholders (IT, business units, project managers) to understand the scope and impact of proposed changes.
• Perform impact assessments to identify potential risks, dependencies, and resource requirements associated with changes.
• Facilitate change advisory board (CAB) meetings, preparing agendas, documenting discussions, and tracking action items.
• Maintain and update the change management system, ensuring accurate and up-to-date records of all change activities.
• Monitor the implementation of approved changes, ensuring compliance with scheduled timelines and quality standards.
• Communicate change statuses, upcoming changes, and potential disruptions to relevant stakeholders.
• Identify and recommend improvements to the change management process and tools.
• Assist in the development and delivery of training materials related to change management procedures.
• Generate reports on change activity, success rates, and compliance metrics.

What You Will Bring

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• 4+ years of experience in a change management, IT support, or project coordination role, preferably within a financial services or technology environment.
• Strong understanding of IT service management (ITSM) principles and frameworks (e.g., ITIL Foundation certification preferred).
• Proficiency with change management software and tools (e.g., ServiceNow, Jira, etc.).
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Exceptional written and verbal communication skills, with the ability to articulate complex information clearly.
• Strong interpersonal skills and the ability to collaborate effectively with diverse teams.
• Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
• Demonstrated ability to assess risk and make informed decisions.

EEO Statement / Non-agency Disclosure

We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.