Certified Medical Assistant

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Cincinnati, OH
17-19
3-5 Years Experience
Healthtech • Information Technology • Social Impact • Software • App development
We help individuals with serious mental illness engage with behavioral health, social supports and healthcare.
The Role

firsthand supports individuals living with SMI (serious mental illness). Our holistic approach includes a team of peer recovery specialists, benefits specialists and clinicians, which focuses on meeting each individual where they are and walking with them side by side as a trusted guide, partner, and first call on their journey to wellness.


firsthand's team members use their lived experience to build trust with these individuals and support them in obtaining socio-economic assistance and in reconnecting to primary and behavioral care. Support like this creates substantial savings for managed care organizations (Medicaid providers) and taxpayers by decreasing inappropriate healthcare utilization. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by SMI.


We are cultivating a team of deeply passionate problem-solvers to tackle significant and complex healthcare challenges with us. This is more than a job—it's a calling. Every day, you will engage in work that resonates with purpose, gain wisdom from motivated colleagues, and thrive in an environment that celebrates continuous learning, creativity, and fun.



At firsthand, our Licensed Practical Nurses (LPNs) & Certified Medical Assistants (CMAs) are known as Health Guide Associates (HGAs). HGAs are an integral part of our community teams, which includes Health Guides (APPs), Community Resource Guides (social workers) and firsthand Guides (Peer Support Specialists). Our HGAs are passionate about empowering individuals with complex chronic conditions and serious mental illness, to live their best life possible.


The HGA can quickly prioritize and problem solve. Strong clinical proficiency and patient care skills, organizational skills and dependability are crucial to the success of our community-based teams and to the individuals that we support. The HGA functions to promote firsthand’s clinical initiatives which advance the health and well-being of the individuals we serve.The HGA reports to and works alongside the Health Guide, to ensure the delivery of quality care.

As a Health Guide Associate you will:

  • Prep medical charts: entering in medications, allergies, past medical, past surgical, family history
  • Assist with checking individuals in for in-person appointments and facilitating appointments for telehealth visits with Health Guide
  • Measure and record vital signsAssist with care management of chronic diseases
  • Assist with scheduling appointments for routine visits, post hospital discharge visits, and unscheduled care appointments.
  • Request current medication list from pharmacies and coordinate pharmacy consolidation 
  • Order DME (glucometer, nebulizer, medical supplies)Coordinate individual’s transportation to outside lab Perform in-home and in-clinic phlebotomy, as needed
  • Coordinate referrals and schedule appointments with specialty providers, when ordered by the Health Guide Follow up with individual prior to appointments to ensure they keep appointments
  • Follow-up with patients after their appointments and update chart of any treatment changes (medications, upcoming procedures)

You will be a good fit if you have:

  • Passion for empowering individuals with serious mental illness, substance use disorder, and complex medical conditions
  • The ability to maintain schedule, prioritize, and/or escalate series of tasks accordingly
  • Are self-directed and committed to follow-up and follow-through
  • Comfort in navigating multiple technology systems including but not limited to Google Suite, EHRs, and Slack.

The experience you bring to this role includes:

  • 3+ years' experience in primary or behavioral health
  • Licensed Practical Nurse (LPN) or Certified Medical Assistant (CMA)

Benefits 


For full-time employees, our compensation package includes base, equity (or special incentive program for clinical roles) and a bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, flexible vacation, and a supportive and inclusive culture.


Unfortunately, we are not able to offer sponsorship at this time.


Vaccination Policy


Employment with firsthand is contingent upon attesting to medical clearance requirements, which include, but may not be limited to: evidence of vaccination for/immunity to COVID-19, Hepatitis B, Influenza, MMR, Chickenpox, Tetanus and Diphtheria. All employees of firsthand are required to receive these vaccinations on a cadence/frequency as advised by the CDC, whereas not otherwise prohibited by state law.


New hires may submit for consideration a request to be exempted from these requirements (based on a valid religious or medical reason) via forms provided by firsthand. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed.

What the Team is Saying

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The Company
HQ: New York, NY
380 Employees
Hybrid Workplace
Year Founded: 2021

What We Do

firsthand is transforming the way individuals living with Serious Mental Illness (SMI) receive care. We are focused on delivering real outcomes for a cohort that has historically been underserved, stigmatized, and deprioritized. By building a service focused on whole-person care, firsthand aims to find, establish a trusting relationship with, and support quality care for individuals living with complex experiences of SMI. Most importantly, our goal is to be the trusted guide, partner, and first call for individuals we serve, guiding them to a life of stability and independence. In doing so, we will not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by serious mental illness.

Why Work With Us

Our frontline colleagues bring lived experience with serious mental illness to their work- they’ve walked in the shoes of those we serve. They can build trust in a way many others cannot.

Much of our team has a personal connection to the mental illness space, and we come together from a wide variety of backgrounds to unite in this common mission.

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firsthand Health Inc Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Our Support team (Tech, Operations, G&A) members can work remotely anywhere in the U.S or from our NYC office.

Typical time on-site: Not Specified
HQNew York, NY

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