This role is responsible for developing and supporting complex vendor integration solutions throughout the full development life cycle. The ideal candidate will have extensive Epic implementation experience and will be able to quickly learn new technologies and business requirements to deliver and support appropriate solutions in a timely, professional manner.
Please note this is a hybrid opportunity (3 days in office & 2 days WFH). The position can be based in one of the following locations: Schaumburg, IL or Secaucus, NJ.
Pay Range: $95,000 - $105,000 / year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
- Develop technical design documents to build and implement integration solutions.
- Certify new vendors, products, and functionality against company and regulatory requirements.
- Implement, document, and test interface projects, including beta versions and production enhancements.
- Provide Tier 3 support for complex production issues by monitoring and resolving integration problems.
- Participate in innovation activities and support emerging technologies like FHIR and HL7 LRI.
- Set up, support, and maintain HUB interfaces while complying with all company standards.
Education
- Bachelor’s degree in Healthcare, Business, or Information Systems or the equivalent work experience. (Required)
Required Work Experience:
- 3-5 years of experience in a laboratory customer connectivity role.
Strong commitment to customer service and teamwork.
- Solid grasp of technical and process concepts related to client connectivity.
- Excellent troubleshooting, problem resolution, and communication skills.
- Proficiency with general connectivity support and problem resolution procedures.
Preferred Work Experience:
- 3-5 years of Epic HL7 laboratory implementation experience.
- 5+ years of experience in the Health Care industry or with clinical information systems support.
- Proficiency with multiple LIS platforms currently deployed at Quest Diagnostics.
- Solid understanding of support tools and processes, including call tracking software (e.g., Service Manager), Quanum, and HL7.
Work Environment
Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens. Work requires speed, accuracy and adeptness to operate in system application. Fast-paced work environment. After hours, weekend and holiday work will occasionally be required as determined by the application manager to support software/hardware patches, upgrades, downtimes and potential disasters
Technical Training or Professional Licensing preferred:
- Epic certification
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
Skills Required
- Bachelor's degree in Healthcare, Business, or Information Systems or equivalent work experience
- 3-5 years of experience in a laboratory customer connectivity role
- Strong commitment to customer service and teamwork
- Excellent troubleshooting, problem resolution, and communication skills
- Proficiency with general connectivity support and problem resolution procedures
- 3-5 years of Epic HL7 laboratory implementation experience
- 5+ years of experience in the Health Care industry or with clinical information systems support
- Proficiency with multiple LIS platforms deployed at Quest Diagnostics
- Solid understanding of support tools and processes, including call tracking software
What We Do
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 47,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives. The company offers physicians the broadest test menu (3,000+ tests), is a pioneer in developing innovative new tests, is the leader in cancer diagnostics, provides anatomic pathology (AP) services, & interpretive consultation through its medical & scientific staff of about 900 M.D.s & Ph.D.s. The company reported 2020 revenues of $9.44 billion. Quest Diagnostics offers the most extensive clinical testing network in the U.S., with laboratories in most major metropolitan areas, & in Mexico, the UK & India. The company also operates four esoteric laboratories, 40 outpatient AP laboratories, & 160 smaller, rapid-response laboratories. Patients may have specimens collected in any of the company’s approximately 2,250 patient service centers. On a typical workday, testing is performed for about 550,000 patients. Quest Diagnostics empowers healthcare organizations & clinicians with state-of-the-art connectivity solutions. The company is the leading provider of pre-employment drugs-of-abuse screening for employers & risk assessment services for the life insurance industry. It is the world’s 2nd largest provider of clinical trials testing for new pharmaceuticals. More information is available at www.questdiagnostics.com. Language Assistance / Non-Discrimination Notice Asistencia de Idiomas / Aviso de no Discriminación 語言協助 / 不歧視通知 www.QuestDiagnostics.com/home/nondiscrimination
