Salary: £27,254 - £28,598 Pro rata
Hours per week: 23.5 hours
Interview date: Week Commencing 31 August 2026
Are you a highly organised and customer-focused professional looking for a rewarding role where your work supports an important public service?
Wiltshire Registration Service are seeking a Certificate Officer to join our friendly team and help deliver an efficient and high-quality certificate service for Wiltshire residents and beyond.
In this role, you will process applications for birth, death, marriage and civil partnership certificates relating to events registered in Wiltshire. You will search registration records, prepare certified copy certificates and ensure applications are handled accurately and efficiently. You will also provide advice and guidance to customers, responding to enquiries in person, by telephone and via email with professionalism and care.
Alongside customer service responsibilities, you will undertake a range of administrative tasks, including processing payments, maintaining accurate records and supporting the day-to-day operation of the service.
We are looking for someone with excellent communication and organisational skills who enjoys working with people and delivering high standards of customer service.
You will be confident using Microsoft Word, Excel, Outlook and internet-based systems, with a flexible, team-oriented approach and a strong eye for accuracy.
This is an excellent opportunity to join a supportive team providing a vital service to the local community. Full training will be provided on our specialist registration systems, enabling you to develop your skills and build confidence in the role. If you are looking for a position where attention to detail, customer care and meaningful work come together, apply today and become part of a team that makes a difference every day.
Why Us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.
Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.
We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.
Contact Details
Sarah Bradley, Deputy & Superintendent Registrar SEC, [email protected]
Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.
Application Criteria
Please download and read the role description and person specification [add link] carefully before you apply.
We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.
We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.
Statement of commitment to equality and inclusion
Disability Confident Employer
Application process
Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).
Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.
Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.
Skills Required
- Excellent communication skills (verbal and written)
- Strong organisational skills and attention to detail
- Customer service experience and ability to respond professionally to enquiries
- Confident use of Microsoft Word, Excel and Outlook
- Experience using internet-based systems
- Ability to process payments and maintain accurate records
- Flexible, team-oriented approach
What We Do
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