Centralized Scheduler

This position is responsible to operate a well-organized, courteous, and efficient centralized scheduling department.

Essential Duties and Responsibilities:

•Manages a multi-line phone with high volume of incoming calls while maintaining a calm, professional tone.

•Coordinates schedule and insurance verification responsibilities based on patient/physician request, availability of appointment times and required pre-procedure preparation.

•Provides accurate information on patient preparation requirements and any special instructions to assure minimal inconvenience to the patient.

•Procures all necessary information to allow pre-registration of the patient, insurance verification, and pre-authorization for procedures.

•Enters scheduling data and information into the system.

•Manages/coordinates multiple scheduling books accurately with all necessary information.

Education: High School Diploma/GED required.

Experience required: Scheduling, Computer Skills, Phone etiquette

Additional Experience Preferred

• Must have knowledge of medical terminology as it relates to all outpatient procedures and diagnostic imaging procedures.

• Must have effective interpersonal patient contact and outstanding communication skills.

• Must have good computer skills – able to type 50 wpm or more.

• Must have a good working knowledge of hospital scheduling procedures.

• Must have a working knowledge and understanding of coding, insurance verification, and/or pre-authorizations.

• (demonstrated through experience)