Centralized Operations Support Specialist (38579)

RR Living — Centralized Leasing Support Specialist

Our mantra is simple -- love. Love what you do. Love where you live. Love the success and return we provide. At RR Living, we are a part of something special.

The Centralized Operations Support Specialist plays a critical role in streamlining and supporting property management operations across multiple locations. This position ensures consistency and efficiency in administrative functions, resident relations, and service quality. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a detail-oriented approach to maintaining high standards in centralized operations.

Location: Corporate Office, Dallas, TX (in office)

Position Type: Full-Time

Key Responsibilities

• Handle reasonable accommodation requests, ensuring compliance with legal and organizational standards.
• Assist with credit and criminal background overrides by assessing and coordinating exceptions as needed.
• Support the renewal process by managing lease renewals, preparing documentation, and updating systems.
• Support the move in process by managing move in lease packets, preparing documentation, and updating systems.
• Conduct follow-up communications for service requests and ensure quality control via calls and emails.
• Manage resident relations through timely responses to inquiries, concerns, and feedback.
• Oversee Final Account Statements (FAS) by dispatching move out inspections to the onsite team, reviewing and processing move-out statements, including charge assessments.
• Conduct regular lease audits to ensure documentation accuracy and policy compliance.
• Manage invoice approvals and processing, ensuring timely and accurate payments.
• Facilitate employee housing approvals, move-in procedures, and lease packet coordination.
• Support new hires in understanding and adapting to centralized processes and workflows.

Required Skills & Competencies

• High school diploma or GED required. Associate’s or Bachelor’s degree in Business Administration, Property Management, Hospitality Management, Real Estate, or a related field is preferred.
• Minimum of 1–2 years of experience in property management (Leasing Consultant, Leasing Manager or Centralization), real estate, hospitality, administrative support. 
• Proven background managing multiple sites or portfolio within Centralized Operations is preferred. 
• Proficiency in property management software is required; experience with Onesite/RealPage and Yardi.
• Strong organizational and multitasking skills with keen attention to detail.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with cross-functional teams and adapt to changing priorities.

RR Living Values 

Be Your Best. Do Your Best 

• We celebrate individualism, collaboration, and inclusion. Our associates are the best in the business, exemplifying that which we celebrate as an organization. Recognizing happiness and great attitudes are contagious, we hold ourselves and each other accountable. Success begets success and happiness begets happiness. 

Honesty, Integrity, and an Unwavering Commitment to Excellence 

• Excellent resident experiences are our specialty, recognizing the unique challenges of rentership. We provide a wonderful place to call Home, striving to do what is often missed -- creating unparalleled living experiences for our residents, incredible opportunities for our associates, and impressive revenues for our partners & owners. Simply put, we Care. 

Empowered Associates, Obsessively Purpose-Driven and Stronger Together 

• Success, a people-centric approach, and revenue growth are not independent of each other. We operate as one team. deliberate in the actions taken to drive revenue and improved valuation for owners & investors. As happy performers, our associates are an engaged team empowered to work together to achieve our common goals, making us an unstoppable successful organization.  

The Magic is in the Details 

• Recognizing that residents choose to live where they can be proud of residing, we understand that details matter. Our teams provide personalized service that exceeds expectations and creates unique neighborhood-like environments. From elite resident events to local partnerships within our market, we strive to provide only the best for those we serve. 

Passion and Care Defines Our Team 

• Recognizing that our passion for providing homes is a special calling, we answer with respect and resolve to do and be the best. We are good citizens making a positive impact in the greater community through philanthropy and volunteering locally. Everyone is uniquely important and we strive to create meaningful Moments That Matter for our residents, associates and shareholders.