Centralized Operations Manager

If you are looking to foster a fulfilling career path while serving your community, you are in the right place. All careers at CHAS Health allow you to make an impact on patient’s lives and our greater community. No matter what clinic or location you join, you become a part of the bigger picture – providing trustworthy, patient-centered, and attentive care to anyone who walks through our doors. We continue to expand operations and are regularly looking for talented and dedicated individuals to help us continue to make a difference in patient lives. Challenging the status quo starts with you – get started today.

From the beginning, we strongly believe that all people have the right to high-quality health care. Our goal is to remove barriers to care and provide high-quality, evidence-based care in a place that is convenient – in your neighborhood. We believe everyone deserves to be treated with dignity and respect regardless of their situation.

Competitive Compensation & Exceptional Benefits at CHAS Health

Join a workforce that values your expertise as much as your wellbeing! CHAS Health's comprehensive compensation package* includes:

• Annual milestone bonus for all eligible employees! $500 for every year worked, up to $5,000.

• Robust health coverage with employer-offered medical, dental, vision, long-term care, and life insurance.

• 401(k) with up to 6% employer match for a retirement plan that invests in your future.

• Work/life balance—enjoy more than six (6) weeks of paid time off (PTO) annually for full-time employees, to recharge and refresh.

• Tuition assistance and student loan repayment—let CHAS Health pay for your education!

• Up to $7,500 for childcare annually through reimbursement, to help you balance work and family life.

• CME and license fee reimbursement—we've got you covered.

*Offered benefits dependent upon employee eligibility and criteria   

Job Description:

Purpose of Job: Improves the overall health of the communities we serve by leading the development and optimization of centralized operational processes including staff scheduling as follows:

Essential Duties and Responsibilities:

• Effectively communicates with all levels in the organization utilizing verbal, written, and active listening skills.

• Provides leadership to assigned staff, including, hiring, onboarding, training, and professional development and clearly articulating expectations, goals, and feedback.

• Manages Staffing Coordinators, Float/Locum clinical employees and OSS functionality, providing support to the clinic administrators.

• Models and ensures patient-centered care is delivered by all team members.

• Works in collaboration with Clinic Administrators, Directors of Operations and VP of Operations to ensure adequate staffing, patient access, and operations of CHAS Health clinics.

• Responsible for operational efficiency for staffing coordination, float and locum teams, which includes process improvements, resource management, workflow management, and ensuring department goals are achieved.

• Maintains a safe and respectful environment and supports organizational goals related to patient and employee satisfaction.

• Completes regular float and locum staffing analysis for all CHAS Health clinics ensuring quality customer service and consistent access for patients.

• Manages team budget to ensure financial viability.

• Performs other duties as assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications:

Education/Experience: Minimum of 3 years of supervisory experience required. Prior experience in a community health setting preferred. Bachelor’s degree in business or healthcare administration, or equivalent experience, preferred.

Skills: Excellent interpersonal skills required. Strong written and verbal communication skills required. Computer proficiency required. Excellent organization and follow-up skills required. Ability to maintain a high level of confidentiality required. Ability to work under tight time constraints and handle high pressure and changing priorities required. Ability to work proactively and collaboratively with people at all levels of the organization required. Valid drivers’ license, insurance, and vehicle required. Commitment to supporting a safe and respectful environment required.

Physical Demands:

Must talk, hear, and sit more than two-thirds of the day. Using hands occurs over two-thirds of the day, while reaching with arms occurs less than one-third of the day. Communicating is required over two-thirds of the day, while climbing, stooping, or crawling is minimal.  Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our core values are our foundation, the guiding sense of direction for our organization:

• Social Responsibility

• Patient-Centered

• Entrepreneurship

• Respect for Human Dignity

• Commitment to Continuous Quality Improvement

• Fun

CHAS Health | Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at CHAS Health will be based on merit, qualifications, and abilities. CHAS Health does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity and expression, sexual orientation, national origin, age, disability, or any other characteristic protected by law.