Central Study Coordinator - Retention

About Care Access

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.

With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.

To learn more about Care Access, visit www.CareAccess.com.

The Central Study Coordinator – Retention (CSC-R) position combines clinical research and patient education skills into a singular role that delivers a strong customer experience for participants of patient programs, primarily the Future of Medicine program. The CSC-R acts as a virtual partner to individuals participating in the program and who are interested in learning more about clinical research. The CSC-R is accountable for ensuring the participants of the Future of Medicine are properly educated, retained, and considered for study participation. CSC-Rs do this several ways including but not limited to sharing and explaining lab results, conducting virtual consenting appointments, and pre-screening participants for specific studies. This role is expected to coordinate daily work independently using patient centric practices and a quality-first approach. This is a mid-level individual contributor role with the expectation that the CSC-R has strong working knowledge of and experience in the clinical research industry and excellent interpersonal skills.   

• Manage retention work for each assigned participant to deliver the highest quality customer experience within required program timelines 
• Build strong rapport with participants within a virtual environment to help retain and engage them for future clinical studies 
• Prepare participants to participate in clinical studies through education using provided educational materials  
• Understand when a participant requires more or less engagement and tailor their retention experience accordingly  
• Connect participants with study sites when sites have a study for which the participant may qualify  
• Organize and share lab and other test results with internal staff including PIs and recruitment team  
• Understand when to escalate lab and other test results to physicians for review and correctly follow program guides, SOPs, and other written instruction regarding health related escalations 
• Manage and update participant retention activity in a dedicated tech management system in real time  
• Work effectively with other CSC-Rs, physicians, and sites 
• Review and give input in the development of education materials for the retention program  
• Identify and implement new ways of retaining and engaging potential study participants  
• Schedule, prepare for, and facilitate participant calls in accordance with the program guidelines 
• Analyze and understand study protocols in order to help match potential participants to them 
• Additional duties and responsibilities may be assigned as needed  

• Demonstrate professionalism in all situations and work effectively with a diverse group of individuals   
• Understand when issues require escalation  
• Proficient in research terminology and basic medical terminology  
• Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C  
• Strong organization and time management skills  
• High attention to detail  
• Effective communication over phone (proper speaking volume, clarity, speech cadence) 
• Excellent customer service skills 
• Warm, personable approach in communicating with others both verbally and in writing 
• Ability to communicate the basics of clinical research related to patient education 
• Ability to work effectively in a remote environment within minimal supervision 
• In the event of potential work from home, proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router)  

• Fluent in Portuguese, Spanish and/or English is a bonus 
• At least 6 months of relevant clinical research experience  
• Experience working on high volume screening studies 
• Experience with patient education and retention 

• Location: Remote within Brazil
• Travel: Minimal (<10%), planned in advance.

• Paid Time Off (PTO) and Company Paid Holidays
• Medical, dental, and vision insurance plan options

Diversity & Inclusion

We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

If you need an accommodation to apply for a role with Care Access, please reach out to: [email protected]

Mandatory Employer Disclosures:
Notice to Illinois applicants: Applicants are not obligated to disclose expunged juvenile records or adjudication, arrest, or conviction.
Notice to Connecticut applicants: Care Access may require applicants to submit to a urinalysis drug test in connection with an application for employment.
Notice to Arizona, Georgia, Indiana, and North Dakota applicants: Care Access complies with applicable laws prohibiting smoking in and around places of employment.
Notice to Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Rhode Island applicants: Care Access complies with Rhode Island law prohibiting smoking in enclosed areas within places of employment. Care Access is also subject to is subject to Chapters 29–38 of Title 28 of the Rhode Island General Laws.
Notice to Maryland applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.