Position Title: Central Scheduling Representative
Position Summary: Schedule outpatient diagnostic testing in a call center setting. Obtain accurate demographic information to start the pre-registration process and maintain accurate patient medical records.
Essential Duties and Responsibilities:
Answer phones and provide excellent customer service to patients and providers.
Read doctor’s orders to accurately schedule patient appointments.
Obtain accurate demographic and insurance information over the phone.
Provides patients with accurate information on test preparation and procedures
Promotes a clean and safe environment of care, utilizing the SAFE error prevention habits
Provides the highest standard of privacy and confidentiality in matters involving patients, coworkers, and the hospital by abiding by the Standards of Conduct
Required Qualifications:
Education and Training:
High School graduate or equivalent.
Medical terminology preferred but not required.
Ability to provide caring and compassionate service over the phone.
Able to utilize Microsoft Outlook (Office) and Microsoft Teams.
Proficient in typing and utilizing multiple software systems simultaneously.
Central Scheduling, outpatient registration or customer service preferred.
Work Shift Details:
Days - First Shift, Monday - Thursday 9:30am - 6pm. Friday 8:30am - 5pm. No weekends.Department:
CENTRAL SCHEDULINGBenefits for YouAt Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.
Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:
· Medical, Dental and Vision plans
· Life Insurance
· Flexible Spending Account
· Other voluntary benefit plans
· PTO and Sick time
· 401(k) plan with a match
· Wellness program
· Tuition Reimbursement
Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.
The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.
The expected pay for this position is listed below:
$17.29 - $21.62Skills Required
- High School graduate or equivalent
- Medical terminology
- Ability to provide caring and compassionate service over the phone
- Utilize Microsoft Outlook and Microsoft Teams
- Proficient in typing and utilizing multiple software systems simultaneously
- Central Scheduling, outpatient registration or customer service experience
What We Do
Silver Cross Hospital is an independent, not-for-profit healthcare provider serving Will County and southwest suburban communities since 1895. We have been recognized as a 100 Top Hospitals National Award winner 11 times, honored with an “A” Hospital Safety Grade by The Leapfrog Group 19 times, and are rated 5 Stars by the Centers for Medicare and Medicaid Services. In 2024, Healthgrades ranked Silver Cross #1 in Illinois for surgical care. With over 4,500 employees, physicians and volunteers, Silver Cross operates a 348-bed acute care hospital and 12 satellite facilities providing outpatient services and physician offices. We also operate a freestanding Emergency Department in Homer Glen, open 24/7, and 2 Urgent Care Centers, one in New Lenox on our main campus, and one in Mokena. We also operate Will County's ONLY Level III Perinatal Center with a 24-bed Neonatal Intensive Care Unit (NICU) through our collaboration with Ann and Robert H. Lurie Children's Hospital of Chicago. What's more, Silver Cross partners with Chicago's leading academic medical centers to bring our community world-class care close to home, including University of Chicago Medicine, Shirley Ryan AbilityLab, Ann and Robert H. Lurie Children's Hospital of Chicago, and Rush University System for Health. Additionally, we partner with CTVSA (Cardiothoracic & Vascular Surgical Associates) for our nationally ranked heart program, as well as US HealthVest through the 100-bed Silver Oaks Behavioral Hospital, located directly across from our main hospital campus. To learn more about Silver Cross Hospital, visit silvercross.org.
