What We Strive For
At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. Recognized with ten prestigious workplace awards, including LinkedIn’s 2024 Top Startups in Denver, we’re setting a new standard in kidney care. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference.
What You’ll Do
The role of Central Scheduler is crucial in ensuring our patients receive timely and accurate scheduling of their medical appointments. This role will report to the Manager, Operations. You will ensure accurate and timely visit scheduling, collaborating with clinical staff to optimize schedules and minimize cancellations or rescheduling. In addition, you will engage with patients to provide excellent customer service, inform them about our services, and schedule appointments with accuracy. Consistently monitoring your own performance, you will take proactive steps to meet or exceed targets while working closely with other schedulers to improve processes and achieve team goals.
The Day to Day
- Coordinates and schedules patient appointments with medical providers, ensuring accuracy and efficiency.
- Drives clinical priorities forward by making outbound calls to patients, ensuring they are scheduled promptly. Uses communication skills and sales experience to engage patients, highlights the benefits of appointments, and addresses any scheduling needs with a customer-focused approach.
- Maintains a high level of accuracy in scheduling to meet patient needs and provider availability.
- Understands patients' needs thoroughly and convincingly presents Strive's care model to encourage appointment scheduling.
- Communicates effectively with patients via phone to provide appointment information, answers questions, and addresses concerns.
- Achieves daily and weekly Key Performance Indicators (KPIs) related to scheduling efficiency and patient adherence to appointment time and date.
- Handles patient inquiries and objections professionally, providing clear and helpful information to facilitate scheduling.
- Reschedules patient appointments as needed, ensuring minimal disruption to their care plan.
Minimum Qualifications
- High school diploma or equivalent.
- 2+ years experience in a scheduling, customer service, or sales role.
- Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
Preferred Qualifications
- Experience, education, or training within the healthcare industry.
- Proficiency in using scheduling software and other relevant computer applications.
About You
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to meet daily and weekly performance targets.
- Ability to understand and articulate Strive's care model to patients.
- A patient-focused approach with the ability to handle objections and provide solutions.
Hourly Range: $22.25-$25.00
We care and support our strivers holistically by providing competitive compensation and a comprehensive benefits package, including:
- Medical, dental, and vision insurance
- Two employee assistance programs (EAP)
- 401k with employer match
- Employer paid and voluntary life and disability insurance
- Health and flexible spending account
- Paid holidays, flexible vacation time, sick time, volunteer time, and sabbaticals
- Eight weeks of paid living donor leave
- A well-being bundle with Carrot Fertility and Peloton at no cost
- Annual professional development stipend
- Mental health and financial wellness resources
Strive Health is an equal opportunity employer and drug free workplace. At this time Strive Health is unable to provide work visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please apply even if you feel you do not meet all the qualifications. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]
What the Team is Saying
What We Do
Strive Health is built for purpose — to transform a broken kidney care system. We are fundamentally changing the lives of people with kidney disease through early identification, engagement and comprehensive coordinated care. Strive’s model is driven by a high-touch care team that integrates with local providers and spans the entire care journey from chronic kidney disease through end-stage kidney disease, leveraging comparative and predictive data and analytics to identify at-risk patients. Strive Health’s interventions significantly reduce the rate of emergent dialysis crash, cut inpatient utilization and significantly improve patient outcomes and experience. Come join our journey as we create THE destination for top talent in the healthcare community and set a new standard for how kidney care should be done.
Why Work With Us
“At Strive, we’re transforming kidney care. While our mission, vision, and values-based culture play critical roles in that transformation, our people (Strivers) make it happen. Strivers are delivering compassionate kidney care and creating an incredible place to work.” Chris Riopelle (CEO)
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Strive Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Strive Health's work locations are based on organizational and patient needs. The majority of positions are hybrid-remote in the Denver area with the option to go into the office.
