The Role
Schedules ancillary clinical appointments for patients and physician offices, completes pre-registration, verifies demographics and insurance, determines benefits and patient costs, and enters Medicare information. Provides accurate, professional customer service while meeting strict deadlines, following hospital policies, collaborating with providers and coworkers, and maintaining reliable attendance.
Summary Generated by Built In
Description
PURPOSE STATEMENT
As directed, complete accurate scheduling of all ancillary patients for clinical testing and verification of accounts.
ESSENTIAL FUNCTIONS
- Take scheduling calls from physician offices and patients and accurately schedule patients with the correct appointment type and status.
- Perform pre-registration duties as requested.
- Obtain correct patient demographic and insurance information.
- Determine Benefits, Co-Pays and deductibles.
- Collect and enter accurate MSP information for Medicare patients.
- Demonstrate competency with equipment, utilizes supplies and equipment properly.
- Demonstrate behaviors which promote professionalism.
- Work without constant supervision, meets deadlines, makes decision based on relevant facts.
- Maintain a positive attitude and behaviors in keeping with the Medical Centers Mission, Vision and value Statement of Behavior.
- Promote and instill the teamwork concept by assisting co-workers when appropriate.
- Collaborate with other internal customers, providers, as appropriate, to accomplish the work of the department.
- Follow established Departmental, Human Resources and Hospital Policies and Procedures.
- Employee demonstrates a willingness to accept additional assignments.
- Maintain regular and predictable attendance.
- Perform other essential duties as assigned.
Requirements
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS
- High school diploma or equivalent.
- Typing skills of 45+ WPM.
- Previous clerical experience.
- Great customer services skills.
- Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic.
PHYSICAL/MENTAL REQUIREMENTS
- Must be able to sit and stand, intermittent 8 to 10 hours a day.
- Must be able to use standard office equipment, including the telephone and computer keyboard.
- Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
- Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
- Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
- Occasionally reaches above shoulder, regularly required to lift and/or carry up to 40 lbs.
- Occasionally walks on uneven surfaces.
Skills Required
- High school diploma or equivalent
- Typing speed of at least 45 words per minute
- Previous clerical experience
- Strong customer service skills
- Ability to work within established hospital or clinic policies, procedures, and practices
- Ability to sit and stand intermittently for 8 to 10 hours per day
- Ability to use standard office equipment, telephone, and computer keyboard
- Ability to lift or carry up to 40 pounds
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The Company
What We Do
Western Missouri Medical Center (WMMC) is a fully-accredited, not-for-profit acute care county medical center committed to delivering high-quality, compassionate care to Johnson County and the surrounding communities. It offers comprehensive health care services including emergency care, obstetrics, surgery, family healthcare, and rehabilitation services.
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