Central Regional Growth Leader

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 53,000 compassionate caregivers across 12 states. We’re looking for people who care about others, who are willing to listen, lean in and make impactful change. Each role at Help at Home can have a positive impact in supporting our caregivers and clients. If you are someone who leads with passion and integrity and are looking to join a rapidly growing, industry leading team, Help at Home may be a good fit for you.

Job Summary:

The Regional Growth Leader is responsible for both organic growth through all distribution channels in an assigned market, as well as Client Intake, the department leading the customer journey from lead generation to the first caregiver visit and charged with creating a consistent experience rooted in precision, speed, and effectiveness. The Regional Growth Leader will directly lead, develop and mentor a multi-state team of Field and Inside Sales teams, as well as guide cross-functional teams, prioritizing influence over authority, and ensuring growth strategies are sufficiently broad and executed through collaborative efforts. The Regional Growth Leader is the organic growth-focused practice leader for their assigned region.
*Candidates should be located in one of the following states: Illinois, Michigan, Indiana, or Missouri, with a preference for those near a metropolitan airport.

Essential Duties/Responsibilities:

• Strategic oversight of the client funnel with the goal of maximizing new client volume through multiple channels with emphasis on external relationships and in-market activities, broadcast & digital media advertisement, community engagement, and other strategic partnerships.
• Strategic partner to guide key elements of the overall partner experiences that impact growth opportunity with local and regional referral partners that may include managed care organization, state agencies, local agencies and other entities responsible for referrals.
• Seeks new opportunities for organic growth in adjacent service channels in alignment with overall company growth strategy.
• Strategic community engagement responsibilities including:
  • Identifying opportunities
  • Measuring investments
• Proactively leads internal, cross-functional, and highly collaborative teams to develop and deploy strategies that most effectively serve external stakeholders and position Help at Home for growth. 
• Leverages Salesforce and other tools to consistently deploy highly effective relationship management techniques, including planning, marketing, and communication.
• Drives continuous improvement based on measured outcomes through adapting our people, process, and technology.

Education and Experience:

• Bachelor’s degree required. Master’s degree or additional relevant degrees or credentials a plus.
• Ten (10) to fifteen (15) years of previous experience, with demonstrated success, in roles focused on business growth. This may include, but is not limited to, sales, talent recruiting, account management, distribution channel management, strategic partnerships, marketing, and business leadership roles with accountability for growth.
• Previous experience in the home care or health care industry is valuable, but not required.
• Experience in leading and managing a team
• Proven track record of developing successful market strategies

Required Skills and Abilities: 

• Strategic Thinking and Planning: Ability to develop and execute long-term strategies aligned with company goals, driving innovation and competitive advantage in the market.
• Results Orientation: Cascades market goals to personal goals, including measurable outcomes (what), action plans (how), rationale (why), timelines (when), and roles/responsibilities (who); Includes broader teams in goal setting and regularly communicates progress.
• Leadership: Embodies leadership principles; Inspires action, dedication, and loyalty through their actions; Leads diverse, cohesive teams that contribute a growth-oriented culture of continuous improvement.
• Communication: Very Strong verbal and written communication skills, including effective use of presentation materials to convey ideas clearly. Effective communication is required externally and internally across several business functions or departments, and at multiple levels of the organization, with highly diverse audiences.
• Curiosity:  Inspires curiosity in self- and others; Remains a consistently inquisitive knowledge seeker, demonstrating a personal growth mindset
• Innovation: Deploys creative thinking to drive innovative ideas, frequently testing and measuring the effectiveness of new growth strategies and sales tactics
• Collaboration: Leads cross functional teams with focus on outcomes; Provides constructive feedback to both peers and leaders, demonstrating patience, and taking time to understand both the common and unique challenges faced by teammates.
• Empathy: Builds rapport quickly, listens attentively, sees the world through multiple perspectives, and develops a thorough grasp of the needs of our Partners and mutual Customers
• Agility: Ability to multitask and manage multiple responsibilities; Thrives in chaos and creates a sense of direction and clarity for others
• Growth Mindset: Demonstrates commitment to own professional development and the personal and professional goals of their teammates.
• Critical Thinking: Very strong problem-solving skills, including ability to deal with conflict in a professional manner.

Management Authority:
The role has meaningful leadership responsibility, generally leading teams through influence, not direct authority.

• Makes staffing decisions – hiring, firing
• Trains other associates
• Conducts performance reviews
• Directs work of other associates
• Creates and directs strategic goals
• Direct workflows for entire team

Travel Requirements: 

• Regular travel (auto and public transportation) is required in the assigned market areas aligned with Partner and Community responsibilities defined herein. Cross-market travel would be only occasionally (quarterly or annually) required.
  • Regular travel on a daily or weekly basis required, even in inclement weather

Physical Requirements:

• The role requires the ability to visit and navigate locations of Help at Home offices, offices of our Partners, other meeting locations, and Community events.
  • Sedentary – ability to remain in a stationary position for extended periods of time.
  • Ability to communicate effectively and clearly with others to exchange information.