Key Responsibilities:
Team Leadership
Directly supervise 2–3 Central Operations Support Administrators or Coordinators.
Provide daily guidance, ongoing coaching, performance feedback, and support to direct reports.
Monitor performance metrics and implement corrective actions, as needed.
Build strong working relationships with regional client services leadership
Assist in onboarding, training, and mentoring new team members.
Promote a culture of continuous improvement while fostering a collaborative, quality-driven, and engaged team environment.
Operational Oversight & Quality Assurance
Ensure team adherence to best practices, SOPs and data accuracy against the standard data framework.
Assist in resource planning and workload balancing across accounts.
Oversee daily operations by scheduling and delegating tasks to ensure coverage and efficiency, while proactively monitoring workflows and escalating complex issues, as needed.
Ability to balance time between performing transactional tasks and managing team responsibilities.
Process Optimization & Standardization
Provide leadership to support new initiatives and projects as a Subject Matter Expert. Example: PTO Accruals.
Identify inefficiencies in workflows and processes; partner with the team to reconcile them.
Support efforts to standardize practices across regions.
Lead initiatives to train team members on new procedures and updates.
Participate in system testing and provide feedback to improve tools and processes.
Communication & Change Advocacy
Communicate updates, expectations, and procedural changes to the team clearly and promptly.
Support rollout of new systems and processes by modeling adoption, training others, and executing change management activities.
Troubleshoot the merging barriers to adoption for individual accounts; advocate on behalf of accounts when changes are needed.
Serve as liaison between Client Services, Payroll, Finance, HR, and Central Ops leadership.
Platform & Software Responsibilities
Supervisors are expected to be proficient in all core platforms including, but not limited to:
JDE Work Order Management (WOM)
Microsoft Office Business tools (Teams, Outlook, Excel)
Workday/Employee and Organizational data
UKG/Timekeeping
Salesforce
Citrix Hubble
MyAP
Sterling
Equifax
Works
Concur
Vroozi
Service Edge
Key areas include, but are not limited to:
Workday Transactions & Data Quality
Payroll & Timekeeping
Buying & Purchase Orders
Vendor Management
Billing/Invoicing/Accounts Payable
Month-End Reporting
Platform Access, Training & Coaching
Communication & Change Advocacy
Qualifications:
Education: Associate or bachelor’s degree in business administration or related field, or equivalent experience.
Experience: Minimum 3 years in operations support or administrative coordination, with some informal leadership or mentoring experience.
Skills:
Strong organizational and time management abilities.
Effective communicator with excellent interpersonal skills.
Proficient in Microsoft 365, Smartsheet, UKG/WFM, and other CWS platforms.
Demonstrated ability to lead by example and foster team collaboration.
Outstanding organizational skills with an ability to manage multiple priorities.
An analytical mindset with attention to detail and process optimization.
Career Path:
This role is intended as a steppingstone to the Central Operations Support Manager position. Successful candidates will gain experience in people management, process management, and cross-functional collaboration.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $ 66,300.00 - $78,000.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.
INCO: “C&W Services”Cushman & Wakefield Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cushman & Wakefield and has not been reviewed or approved by Cushman & Wakefield.
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Retirement Support — A 401(k) with company match is consistently referenced as part of the package. Feedback suggests this provides a solid baseline for long‑term savings across many U.S. roles.
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Leave & Time Off Breadth — Paid time off and company holidays are regularly highlighted and described as a meaningful part of the offering. Feedback suggests time‑off benefits add tangible value alongside base pay.
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Parental & Family Support — Paid parental leave for primary and secondary caregivers, plus backup care and wellbeing resources, are described as available. These offerings indicate a supportive approach to family needs in many roles.
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What We Do
Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with approximately 53,000 employees in 400 offices and 60 countries. In 2019, the firm had revenue of $8.8 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services.
