The Role
Supports retail banking operations by administering function-specific systems and user access, reviewing and documenting critical functions, troubleshooting issues, assisting with disaster recovery and business continuity testing, supporting system releases, training staff, and identifying process improvements. The role also ensures compliance with banking policies, security requirements, and applicable regulations while providing customer service and responding to complex operational inquiries.
Summary Generated by Built In
More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.
With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
As a Central Operations Specialist you will work in a specific operations function, provide exceptional customer service, perform function-specific, day-to-day operations tasks. Support branches through review and documentation of multiple critical functions. Provide Bank staff with training and respond to inquiries on complex functions for procedures, applications, and access.
Compensation & Benefits
- Targeted starting compensation range is based on location and experience: $xx - $xx
- Incentive and commission compensation may be awarded for eligible roles
- Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
- Paid vacation time, sick time, personal days, paid volunteer time and 11 company paid holidays
- 401k (up to 4% match with immediate vesting)
- Tuition reimbursement up to $5,250 annually (minimum service requirement)
- Read more about these and additional benefits at: Employee Benefits | Banner Bank
In this role you will have the opportunity to:
- Be responsible for providing support for specific retail operational areas, including SilverLake (DD, CD, SB, CIF), Streamline, Vertex, Store Forward, OnBase, Info-Capture, New Account Setup. IRAs, Account Analysis, Sweeps/AFTs, IOLTA/RETA, Withholding, Procedures, Communications, User Access, Wires, ACH, Payment Processing, Dormant Accounts, Cash Services or Escheat.
- Be responsible for the administration of function-specific systems.
- Be responsible for the administration of function-specific user access for related applications.
- Assist in Disaster Recovery/Business Continuity testing and real event tactical team. Participate in critical, bankwide problem solving projects. Analyze results of user feedback to make recommendations for support process improvement. Evaluate documented resolutions and analyze trends for ways to prevent repeated problems.
- Identify opportunities for process improvements and incorporate them with positive results.
- Assist in the annual JHA SilverLake release. Build updates or defect review, and provide testing, training documentation, and support.
- Be responsible for posting updates to BannerNet to assist in problem resolution.
- Be responsible for complying with policies, procedures, security requirements, and government regulations.
Education & Certifications
- H.S. Diploma: required (an equivalent combination of education and experience may be considered)
Experience
- 0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required
Knowledge, Skills and Abilities
- Possess excellent customer service, analytical, and problem solving skills. Proven organizational skills and attention to detail required.
- Ability to manage multiple projects simultaneously while ensuring critical deadlines are met. Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Possess effective written and verbal communication skills, with the ability to positively influence others.
- Ability to work independently with little direct supervision while effectively managing time and resources. Proven experience with troubleshooting principles/methodologies and issue resolution techniques.
- Proficient in advanced aspects of Microsoft Office and the ability to quickly learn and adapt to new technologies.
- Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations.
Compensation & Benefits
- Targeted starting hourly range (based on experience): $19.21-$26.90
- Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
- Paid vacation time, sick time and 11 company paid holidays
- 401k (with up to 4% match)
- Tuition reimbursement
- Get more information at: Employee Benefits | Banner Bank
Please take time to review Banner Bank's Consent & Privacy notice before applying.
Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.
Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
Skills Required
- High school diploma or equivalent combination of education and experience
- 0 to 2 years of clerical, banking, and/or client service experience with retail banking or operations exposure
- Excellent customer service, analytical, and problem-solving skills
- Organizational skills and attention to detail
- Ability to manage multiple projects and meet critical deadlines
- Effective written and verbal communication skills
- Ability to work independently with limited supervision
- Experience with troubleshooting principles and issue-resolution techniques
- Proficiency in advanced Microsoft Office
- Knowledge of federal and state laws and regulations related to deposit accounts and bank operations
Banner Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Banner Bank and has not been reviewed or approved by Banner Bank.
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Healthcare Strength — Multiple medical plan options, dental (including adult orthodontia), and vision are offered alongside company‑paid life and AD&D, company‑paid short‑term disability, and an Employee Assistance Program. Access to a Wellness Coach and additional health resources broaden the support for physical and mental wellbeing.
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Leave & Time Off Breadth — The package includes generous vacation, paid sick leave, 11 paid holidays, paid parental leave, and 16 hours of paid community service annually. Corporate materials also outline flexible scheduling, personal‑leave hours for cultural or other needs, and gender‑neutral parental leave for birth and non‑birth parents.
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Wellbeing & Lifestyle Benefits — Tuition reimbursement, public transportation reimbursement, employee banking discounts, and service/recognition awards enhance overall value. Role‑dependent incentives and commissions, together with ongoing wellness coaching access, round out everyday benefits.
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The Company
What We Do
Banner Bank is proud to serve the West with comprehensive financial services. More than 130 years ago we started with core values that never go out of style: listen, learn and help people and businesses reach their goals. Today across Oregon, Washington, California and Idaho—we deliver a high level of individual service as a community bank, while also offering competitive products some might expect to find only at a nationwide financial institution. Member FDIC. Visit us for more information on the best banking solutions for your business.
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