Central Operations Coordinator - Scheduling

The Central Operations Coordinator — Scheduling is responsible for coordinating and maintaining field representative schedules across assigned markets and client programs to support timely, efficient, and complete retail project execution. 

Day to day, you’ll build and manage store visit schedules, coordinate multi-representative assignments, fill coverage gaps, process no-show replacements, and keep scheduling information accurate across company systems. You’ll partner with field leadership, Client Services, and field representatives to make sure the right people are in the right places at the right times — and that execution risks are flagged and resolved before they become problems. 

If you are highly organized, cool under pressure, and take pride in keeping complex logistics running smoothly — this is a great fit. 

This is a full-time, hourly non-exempt position with a standard Monday through Friday schedule of 40 hours per week. The role operates on a hybrid schedule combining in-office and approved remote work. Occasional overtime may be required based on business needs and must be approved in advance. 

• Competitive hourly pay
• Health and wellness benefits plans 
• Paid time off and holidays  
• 401(k) with employer matching 
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs 
• Referral bonus program 
• Company-provided equipment and software 
• Opportunity to work with a growing company that actively rewards and promotes its employees 

• Coordinate and maintain field representative schedules across assigned markets, projects, and client programs to support timely completion of scheduled work 
• Coordinate multi-visit projects, ensuring required visits are scheduled in the appropriate sequence and within established project timelines 
• Maximize available field representative capacity by identifying open availability and scheduling additional work to support efficient resource utilization 
• Utilize resource load balancing across assigned markets and field representatives to maximize total executed hours while considering geography, skills, availability, and client requirements 
• Ensure 98% completion of scheduled visits by the end of each week through proactive scheduling, monitoring, and coordination of coverage, escalating potential execution risks to field leadership 
• Prepare and distribute field representative rosters to appropriate internal teams and client contacts, ensuring accurate staffing assignments and schedule information 
• Identify and remove field representatives from scheduled shifts when no-shows or cancellations occur, and coordinate replacement coverage as needed 
• Communicate scheduling updates, coverage gaps, and project changes to field leadership and appropriate internal teams in a timely manner 
• Maintain accurate scheduling information within company systems and follow established scheduling processes and procedures 
• Escalate unresolved staffing gaps, scheduling conflicts, and project execution risks to appropriate field leadership promptly 

Experience and Education: 

• High school diploma or equivalent required; associate’s degree or additional business-related education preferred 
• 2+ years of experience in an administrative, scheduling, operations coordination, or customer service role preferred 
• Proficiency in Microsoft Office applications including Excel, Outlook, and Teams, with experience maintaining, organizing, and analyzing lists of information 
• Comfortable learning and navigating multiple software applications, scheduling platforms, and new technologies 

Skills and Attributes: 

• Strong people leadership, communication, coaching, and conflict-resolution skills with the ability to build accountability and develop team members 
• Strong customer-service orientation and ability to build productive relationships with District Managers, field representatives, Client Services, and cross-functional partners 
• Strong attention to detail, sound judgment, and skill in matching work to representative experience, availability, and dedicated-store requirements 
• Ability to standardize processes, document and share best practices, cross-train employees, and lead continuous improvement initiatives 
• Comfortable learning new systems and adapting to changing operational requirements while working both independently and collaboratively 
• Must reside within a reasonable commuting distance of the assigned office location and have reliable transportation to meet the company’s hybrid in-office schedule 
• For remote work portions of the role: reliable, high-speed internet connectivity sufficient to support company systems, video conferencing, and real-time communication 

Physical Requirements;

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• Prolonged periods of sitting and working at a computer using standard office equipment 
• Regular use of phone, email, and virtual meeting platforms throughout the workday 
• Continuous hand and eye coordination and fine manipulation 
• Occasional standing, walking, and lifting of light office materials (up to 25 pounds occasionally) 
• Ability to work in both office and remote environments as needed 
• Occasional travel via flight or other modes of transportation 

Channel Partners Solutions is an equal opportunity employer in every aspect of employment, including but not limited to; selection, training, development and promotion of the most qualified candidates and employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state or local law. Channel Partners is committed to equal employment opportunity in all other privileges, terms and conditions of employment that may not be covered in this statement. Channel Partners is an at-will employer.

Channel Partners is a team of experts delivering end-to-end retail, marketing, and consumer activation solutions across industries. We connect every part of the retail ecosystem to move brands forward with precision, speed, and measurable impact. Visit us at www.channelpartners.com for more information.

Channel Partners is committed to protecting applicant privacy, and any personal information submitted during the hiring process is used solely for recruitment purposes in accordance with our privacy policies and applicable data protection laws, including CCPA. We restrict access to applicant data to authorized personnel and maintain safeguards to prevent unauthorized access or misuse. Applicants may have rights under these laws—such as accessing, correcting, or requesting deletion of their information—and can contact Human Resources with any questions or to exercise these rights. To view our privacy policies please visit Privacy Policy and California Privacy Rights.

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