Location: On-site – Chicago & Park Forest, IL
Chicago Location: 8640 S. South Chicago Avenue, Chicago, IL 60617
Schedule: Full-Time | 40 hours per week
Pay: $18.00–$20.00 per hour
Aunt Martha’s Health & Wellness is seeking an organized, detail-oriented professional to join our team as Central Matching Team Support Staff.
This is a great opportunity for someone with experience in administrative support, healthcare, human services, social services, case coordination, referrals, or data management who enjoys keeping information organized and helping teams work together.
You’ll play an important behind-the-scenes role supporting programs that serve children and families involved with the Illinois Department of Children and Family Services (DCFS). Your work will help ensure referrals are processed accurately, information reaches the right people, and cases continue moving forward.
Previous DCFS experience is helpful, but not required.
What You’ll DoReferral Coordination & CommunicationCoordinate incoming referrals and ensure required information and documentation are complete.
Communicate with casework staff, provider agencies, internal teams, and DCFS partners.
Help prioritize urgent and emergency referrals.
Monitor referral activity and follow up when additional information is needed.
Provide backup support for centralized email communications and referral correspondence.
Enter and maintain referral and case information across multiple electronic systems.
Review information for accuracy and completeness.
Maintain organized electronic documentation and records.
Generate, review, and assist with reports used to track program activity.
Help identify missing information, discrepancies, and outstanding follow-up items.
Provide day-to-day administrative support to the Central Matching Team.
Assist staff with referral systems, documentation, and data-management processes.
Help monitor referral workflows and matching activities.
Participate in meetings, trainings, and quality-improvement initiatives.
Support special projects and other administrative needs as assigned.
We’re looking for someone who is dependable, organized, comfortable working with data, and able to communicate professionally with a variety of people.
Required QualificationsHigh school diploma or GED.
Proficiency with Microsoft Word, Excel, and Outlook.
Strong written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities and deadlines.
Comfortable entering, reviewing, and maintaining information in electronic systems.
Ability to maintain confidentiality and handle sensitive information professionally.
Bachelor’s degree in Human Services, Healthcare Administration, Social Services, Business Administration, or a related field.
Previous experience in administrative support, healthcare, behavioral health, child welfare, social services, human services, case management, referral coordination, or data management.
Experience working with databases or case-management systems.
Familiarity with DCFS, SACWIS, RTOS, IMSA, or similar systems is a plus.
Experience creating, reviewing, or analyzing reports.
Valid driver’s license.
Reliable personal vehicle.
Current automobile insurance.
Ability to work on-site at both the Chicago and Park Forest locations as business needs require.
Ability to work effectively in a fast-paced, deadline-driven environment.
$18.00–$20.00 per hour, based on experience and qualifications.
Aunt Martha’s Health & Wellness offers eligible employees:
Health, Dental, and Vision Insurance
Life and Disability Insurance
Paid Vacation and Sick Time
Paid Holidays
Retirement Plan
Employee Assistance Program (EAP)
Employee Discounts
At Aunt Martha’s Health & Wellness, we are committed to supporting the well-being of the communities we serve, improving access to essential services, and providing compassionate healthcare and wellness services to those who need them most.
Our Central Matching Team supports the Clinical Intervention for Placement Preservation (CIPP) and Discharge Clinical Intervention for Placement Preservation (D-CIPP) programs. This position works closely with internal teams, provider agencies, casework staff, and the Illinois Department of Children and Family Services to help ensure referrals are handled efficiently and accurately.
If you have strong administrative skills, enjoy working with information and data, and want an opportunity where your work supports children and families, we encourage you to apply.
Equal Opportunity EmployerAunt Martha’s Health & Wellness is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.
Skills Required
- High school diploma or GED
- Proficiency with Microsoft Word, Excel, and Outlook
- Strong written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and deadlines
- Comfort entering, reviewing, and maintaining information in electronic systems
- Ability to maintain confidentiality and handle sensitive information professionally
- Valid driver's license
- Reliable personal vehicle
- Current automobile insurance
- Ability to work on-site at both Chicago and Park Forest locations
- Bachelor's degree in Human Services, Healthcare Administration, Social Services, Business Administration, or a related field
- Experience in administrative support, healthcare, behavioral health, child welfare, social services, human services, case management, referral coordination, or data management
- Experience working with databases or case-management systems
- Familiarity with DCFS, SACWIS, RTOS, IMSA, or similar systems
- Experience creating, reviewing, or analyzing reports
What We Do
Aunt Martha’s is a family of more than 550 staff and volunteers. We are health care providers, social workers, educators, counselors, and advocates. We are as diverse as the people and communities we serve. We are parents who know what it is to have a sick, hurting or scared child. We have relied on the help of others to overcome our own challenges. We honor people’s strengths, resourcefulness and resilience. We offer compassion. We provide supportive, professional care. We are a team – skilled and specialized. From the psychiatrist treating children in downstate Illinois, to the dental hygienist caring for a homeless person in Kane County; and from the therapist helping a youth in crisis on the streets of Chicago, to the doctor delivering a baby in Kankakee. Our staff are the best and the brightest in the field. We are all Care Coordinators – intensely dedicated to our patients and clients, connecting each person with exactly what they need, from the services our organization provides to the specialized care offered by our collaborating partners. We are Aunt Martha’s.
