Celonis Services Program Manager

<div class="content-intro"><p>We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.</p></div><p><strong>The Team:</strong><br><br>​Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement, and support expertise.<br><br><strong>The Role:</strong></p>
<p>The Resource &amp; Portfolio Manager is key to the overall quality, efficiency and capacity of our Celonis Services function. The role will be responsible for overseeing the allocation and management of North American resources across multiple projects within the professional services department. This role involves collaborating with project managers, team leaders, and other resource managers in other geographies to ensure the right resources are assigned to the right projects at the right time. The Resource Manager will also track resource utilization, forecast future resource needs, and help optimize workforce capacity. Additionally, the role will support the NA SVP of Services with portfolio governance process and quality assurance reviews.</p>
<p><strong><br></strong><strong>The work you’ll do:</strong><strong><br></strong></p>
<ul>
<li><strong>Portfolio Governance</strong></li>
<ul>
<li>Partner with CS leaders to oversee the project governance framework for all projects within the NA portfolio and ensure adherence to best practices&nbsp;</li>
<li>Facilitate the execution of the project governance process and liaise with CS leaders to ensure timely quality assurance reviews and issue/risk mitigation</li>
<li>Develop strategies for mitigating project delivery risks associated with resourcing and delivery.</li>
<li>Provide management visibility on weekly status updates, project escalations, and gauge the general health of the Professional Services engagements</li>
</ul>
<li><strong>Resource Allocation and Planning:</strong></li>
<ul>
<li>Develop and maintain internal and third-party delivery resource plans for current and upcoming projects.</li>
<li>Assign resources based on project requirements, skill sets, and availability.</li>
<li>Monitor and adjust resource allocations to accommodate project changes and resource availability.</li>
</ul>
<li><strong>Utilization and Capacity Management:</strong></li>
<ul>
<li>Track and report on resource utilization and capacity.</li>
<li>Identify opportunities to optimize resource utilization.</li>
<li>Forecast future resource needs based on pipeline projects and business growth and identify resource gaps</li>
</ul>
<li><strong>Partner Resource Oversight:</strong></li>
<ul>
<li>Develop strong relationships with partners to efficiently utilize third-party resources and provide recommendations on how and when to engage&nbsp;</li>
<li>Work closely with project managers to understand project timelines, scope, and resource needs and to determine the best partner to engage</li>
<li>Communicate resource availability and allocation status to stakeholders.</li>
<li>Facilitate regular meetings to review resource allocation, contract adherence and address any issues or conflicts.</li>
</ul>
<li><strong>Talent Management:</strong></li>
<ul>
<li>Maintain an up-to-date database of resources’ skills, experience, and certifications for internal and third-party delivery resources.</li>
<li>Identify skill gaps and recommend training or hiring needs.</li>
<li>Support the professional development of team members by identifying suitable projects and opportunities.</li>
<li>Keep informed on North America labor and immigration laws and trends in resource management.</li>
</ul>
<li><strong>Reporting and Analysis:</strong></li>
<ul>
<li>Generate reports on resource allocation including third-party delivery resources, utilization, and project progress.</li>
<li>Analyze data to identify trends and areas for improvement.</li>
<li>Provide insights and recommendations to leadership</li>
</ul>
</ul>
<p><strong><br></strong><strong>The qualifications you need:</strong><strong><br></strong></p>
<ul>
<li>Passion for using operational metrics and process improvement to support key decisions and drive organizational optimization.</li>
<li>Ability to work in a fast-paced, dynamic environment that is growing rapidly</li>
<li>Minimum of 3-5 years of experience in resource management, project management, or a related role within a professional services environment.&nbsp;&nbsp;</li>
<li>An independent self-starter with exceptional communication, presentation, interpersonal and analytical skills.&nbsp;</li>
<li>Proficiency in resource management software and project management tools (e.g., MS Project, Google Office suite).</li>
<li>Experience with Certinia Cloud PSA or similar PSA application preferred</li>
<li>Prior experience in a SaaS or technology company is preferred.</li>
<li>Bachelor's degree required&nbsp;</li>
</ul>
<p>Visa sponsorship is not offered for this role.</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><span data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;For positions in New York City only: We offer a base salary range of xxx – xxx, based on a Full Time Schedule. \n\nTotal compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location. &quot;}" data-sheets-userformat="{&quot;2&quot;:4480,&quot;10&quot;:0,&quot;11&quot;:4,&quot;15&quot;:&quot;Arial&quot;}">The base salary range below is for the role in the specified location, based on a Full Time Schedule. <br><br>Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.</span></div><div class="title">The base salary range below is for the role in New York, based on a Full Time Schedule. </div><div class="pay-range"><span>$115,000</span><span class="divider">&mdash;</span><span>$150,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>What Celonis Can Offer You:</strong></p>
<ul>
<li>The unique opportunity to work with industry-leading process mining technology</li>
<li>Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&amp;D platform, mentorships, and more)</li>
<li>Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more). For intern and working student benefits, click <a href="https://www.celonis.com/careers/early-professionals/faqs/">here</a>.</li>
<li>Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more)</li>
<li>A global and growing team of Celonauts from diverse backgrounds to learn from and work with</li>
<li>An open-minded culture with innovative, autonomous teams</li>
<li>Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)</li>
<li>A clear set of <a href="https://www.celonis.com/company/values/">company values</a> that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future</li>
</ul>
<p>&nbsp;</p>
<p><strong>About Us:</strong></p>
<p>Celonis helps some of the world’s largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It’s system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.</p>
<p>Get familiar with the Celonis Process Intelligence Platform by watching this <a href="https://academy.celonis.com/learn/video/discover-the-ems">video</a>.</p>
<p>&nbsp;</p>
<p><strong>Equal Opportunity at Celonis:</strong></p>
<p>Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations.&nbsp;<a href="https://www.celonis.com/careers/diversity/">Different makes us better</a>.&nbsp;</p>
<p>&nbsp;</p>
<p><strong>Your Privacy:</strong></p>
<p>Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’&nbsp;<a href="https://www.celonis.com/careers/candidate-notices">Accessibility and Candidate Notices</a></p>
<p>Please be aware of common job offer scams, impersonators and frauds. Learn more&nbsp;<a href="https://www.celonis.com/careers/fraud-alert/">here</a>.<strong><br></strong></p></div>