Hitachi Solutions, Ltd., headquartered in Tokyo, Japan, is a core member of Information & Telecommunication Systems Company of Hitachi Group and a recognized leader in delivering proven business and IT strategies and solutions to companies across many industries. The company provides value-driven services throughout the IT life cycle from systems planning to systems integration, operation and maintenance. Hitachi Solutions delivers products and services of superior value to customers worldwide through key subsidiaries in the United States, Europe, China and India. The flagship company in the Hitachi Group's information and communication system solutions business, Hitachi Solutions also offers solutions for social innovation such as smart cities.
Job DescriptionWe are seeking an experienced Microsoft Dynamics 365 CE/CRM Functional Consultant with strong expertise in Dynamics 365 Field Service to join our team. The ideal candidate will be responsible for analyzing business requirements, designing functional solutions, configuring Dynamics 365 CE modules, and driving successful implementations for customers. The consultant will collaborate closely with stakeholders, technical teams, and end users to deliver scalable and efficient Field Service solutions.
Key Responsibilities
- Gather, analyze, and document business requirements from stakeholders.
- Design and implement solutions using Microsoft Dynamics 365 Customer Engagement (CE) and Field Service modules.
- Lead requirement workshops, fit-gap analysis, and solution design sessions.
- Configure and customize Dynamics 365 CE applications, including:
- Field Service
- Customer Service
- Sales (preferred)
- Configure and manage:
- Work Orders
- Inspections
- Service Agreements
- Resource Scheduling
- Resource Requirements
- Booking Rules
- Inventory Management
- Connected Assets
- Design and optimize scheduling using Schedule Board and Resource Scheduling Optimization (RSO).
- Prepare functional specifications and work closely with technical consultants during development.
- Perform system testing, UAT support, defect tracking, and issue resolution.
- Conduct user training sessions and develop functional documentation.
- Support data migration, integrations, and deployment activities.
- Provide post-go-live support and continuous improvement recommendations.
Required Skills
- 5 to 8 years of experience in Microsoft Dynamics 365 CE/CRM Functional Consulting.
- Minimum 3+ years of hands-on experience with Dynamics 365 Field Service.
- Strong knowledge of:
- Work Orders
- Asset Management
- Scheduling and Dispatching
- Service Agreements
- Resource Scheduling Optimization
- Inventory Management
- Mobile Workforce Management
- Experience in requirement gathering, process mapping, and solution design.
- Strong understanding of Dynamics 365 CE platform capabilities.
- Experience working with Agile and Waterfall implementation methodologies.
- Ability to create functional design documents, user stories, and test cases.
- Knowledge of Power Platform (Power Apps, Power Automate) is preferred.
- Familiarity with integrations using Azure Services, APIs, and third-party applications.
- Strong communication and stakeholder management skills.
Preferred Qualifications
- Microsoft Dynamics 365 Functional Consultant Certifications.
- Experience in end-to-end Dynamics 365 CE/Field Service implementation projects.
- Exposure to Service Management, Utilities, Manufacturing, Telecommunications, or Healthcare domains.
- Experience working in global delivery environments.
Educational Qualification
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
- Relevant Microsoft certifications will be an added advantage.
Key Competencies
- Customer-focused mindset
- Analytical and problem-solving skills
- Stakeholder management
- Team collaboration
- Documentation and presentation skills
- Leadership and mentoring capabilities
Nice to Have
- Dynamics 365 Customer Service expertise
- Power BI reporting experience
- Copilot for Dynamics 365 exposure
- Knowledge of Field Service Mobile App configuration
- Experience with Connected Field Service and IoT integrations
Preferred Qualifications
- Microsoft Dynamics 365 Functional Consultant Certifications.
- Experience in end-to-end Dynamics 365 CE/Field Service implementation projects.
- Exposure to Service Management, Utilities, Manufacturing, Telecommunications, or Healthcare domains.
- Experience working in global delivery environments.
Educational Qualification
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
- Relevant Microsoft certifications will be an added advantage.
Beware of scams
Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.
All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
Skills Required
- 5 to 8 years of Microsoft Dynamics 365 CE/CRM functional consulting experience
- At least 3 years of hands-on Dynamics 365 Field Service experience
- Strong knowledge of work orders, asset management, scheduling, dispatching, service agreements, resource scheduling optimization, inventory management, and mobile workforce management
- Experience gathering requirements, mapping processes, and designing solutions
- Strong understanding of Dynamics 365 CE platform capabilities
- Experience with Agile and Waterfall implementation methodologies
- Ability to create functional design documents, user stories, and test cases
- Strong communication and stakeholder management skills
- Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field
- Knowledge of Power Apps and Power Automate
- Familiarity with Azure Services, APIs, and third-party integrations
- Microsoft Dynamics 365 Functional Consultant certifications
- End-to-end Dynamics 365 CE and Field Service implementation experience
- Experience in Service Management, Utilities, Manufacturing, Telecommunications, or Healthcare domains
- Experience in global delivery environments
- Dynamics 365 Customer Service expertise
- Power BI reporting experience
- Copilot for Dynamics 365 exposure
- Field Service Mobile App configuration experience
- Connected Field Service and IoT integration knowledge
What We Do
Hitachi Solutions is a global IT consulting and services firm. We are a 100% Microsoft platform focused organization, where people and customers are always our top priority. Hitachi Solutions' mission has always been “to contribute to society through the development of superior, original technology and products”. That statement of purpose works in tandem with that of Microsoft's mission which is “to empower every person and every organization on the planet to achieve more.”’ Fostering customer evolution is our collective goal. Industry focused - our team of 3,500+ subject matter experts and professionals from across the globe, build forward thinking and sustainable business modernization solutions. Starting at concept 1 and iterating to an open-ended finish, we ensure that our resting foothold leaves our customers with a springboard platform to adapt, grow and thrive. Empowering those companies to flourish in the ever-changing competitive landscape, through Microsoft technology and business applications. Hitachi Solutions is part of Hitachi, Ltd. — one of the largest organizations in the entire world. We are fortunate to be a part of our parent company's rich history and extraordinary network of innovators. This internal circuitry allows us osmotic learning from over 850 companies that make up the Hitachi conglomerate, worldwide.
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