About the role
We are looking for our Warehouse Success Specialist.
The role will be based in our Fashion Hub, sharing time between two warehouses: Châtres et Ferrières.
In the context of strong growth and a demanding environment, we are looking for a Chargé(e) Relation Client / Warehouse Success Specialist who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to ensure reliable, smooth, and compliant execution, serving our customers and teams.
Location:Châtres et Ferrières | Full time | On-site
Compensation: €31,500 - €33,500 a year
About the job
- Respond to customer requests, advise them, and ensure high-quality follow-up
- Manage escalations (proactive & reactive) and coordinate internal stakeholders
- Ensure end-to-end resolution (analysis, action plan, communication, closure)
- Ensure compliance with contractual commitments (SLAs) and KPIs
- Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams.
- Contribute to the portfolio’s business development (opportunities, needs, projects) in close collaboration with Account Management
- Collect and share forecasts (orders, deliveries, peak activity periods) to anticipate workload and coordinate with the site
- Assess the operational feasibility of custom requests and help prepare quotes
- Proactively propose suitable solutions (processes, packaging, cut-offs, options, etc.).
- Monitor customer metrics and identify potential risks early on
- Prepare and participate in steering committee meetings (activity updates, improvement plans, projects)
- Implement proactive communication (operational updates, recommendations, incident prevention)
- Contribute to improving on-site routines and processes (quality, timelines, customer experience)
E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.
We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.
Since 2018, we’ve built a tech-driven logistics platform powering 600+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 220+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 9 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.
Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion.
The journey ahead is bold, and we’re looking for the right partner to help us lead the way.
As a Warehouse Success Specialist you will
Increase customer satisfaction
Support portfolio growth
Continuous improvement & management
You'll succeed in this role if you:
- +2 years of experience in a customer-facing role (customer service, account management, operations, coordination, etc.).
- Fluency in English 🇬🇧
- Excellent organizational and prioritization skills (handling multiple tasks, managing emergencies).
- Excellent interpersonal skills, solution-oriented approach
- Ability to learn quickly
- Strong customer focus
- Hands-on approach to act quickly and understand operational issues
- Proficient with tools (Excel/Google Sheets; WMS is appreciate) and tracking metrics/KPIs
- Passion for continuous improvement and problem-solving
- Experience in logistics, e-commerce, or operations is appreciate
Why join Bigblue
- 💼 A high-impact role: an incredible opportunity to learn quickly in a rapidly growing environment
- 💙 A company led by its founders, with an innovative and supportive culture.
- 🚀 A rapidly expanding company: join a well-funded company where your work will yield immediate and visible results.
- 🌍 International environment: work closely with headquarters teams in an international setting
- 🩺 Health and life insurance coverage
Skills Required
- +2 years experience in a customer-facing role (customer service, account management, operations, coordination)
- Fluency in English
- Excellent organizational and prioritization skills
- Excellent interpersonal skills and solution-oriented approach
- Ability to learn quickly
- Strong customer focus
- Hands-on approach to understand and act on operational issues
- Proficient with Excel/Google Sheets and tracking KPIs
- Experience with WMS
- Passion for continuous improvement and problem-solving
- Experience in logistics, e-commerce, or operations
What We Do
Bigblue is the fulfillment solution for customer-centric brands. Hundreds of brands leverage our warehouse network to scale operations effortlessly and build a delivery experience that boosts sales In a world where Amazon is increasingly dominating e-commerce, together with companies like Stripe and Shopify, we’re on a mission to help independent brands fight back
