The Role
Perform complex vehicle fault diagnosis, validate repair processes, complete final inspections, and hand over vehicles. Coach colleagues on diagnostics, optimize workshop procedures, transfer technical knowledge, and maintain customer-focused, brand-representative service. Work independently and develop solution strategies while continuing to learn.
Summary Generated by Built In
As a certified diagnosis technician, you are a specialist for the systematic performance of complex fault diagnoses, checking repair processes, performing final inspections, and, if needed, handling the vehicle over to the customer. You support colleagues in systematic fault diagnoses and subsequent repair steps, thus finding professional solutions for difficult cases. You increase workshop efficiency by optimizing diagnosis procedures and transfer your diagnosis know-how and information on new technical features to your colleagues. As a representative of the Mercedes-Benz brand, your conduct is reliable, trustworthy, and partner-oriented. You think and act like service provider and have a confident manner when dealing with colleagues and customers in stressful situations.By treating customers and customer property with appreciation, you make a decisive contribution to the brand image and customer satisfaction. As a Certified Diagnosis Technician, you work independently and develop your own individual strategies for solutions. You are willing to learn and have the potential to learn.
Skills Required
- Certification as a diagnosis/diagnostic technician or equivalent
- Ability to perform complex fault diagnoses on vehicles
- Experience checking and validating repair processes and performing final inspections
- Ability to support and coach colleagues on systematic diagnostics and repair steps
- Experience optimizing diagnostic procedures and improving workshop efficiency
- Ability to transfer technical knowledge and new feature information to team members
- Customer-oriented demeanor and professional handling of customers and customer property
- Able to work independently and develop individual solution strategies
- Willingness and potential to learn new technologies and methods
- Reliable, trustworthy, and partner-oriented conduct under stressful situations
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The Company
What We Do
Mercedes-Benz Bridgeway Motors is an authorized franchise partner for Mercedes-Benz in Kerala, India, specializing in the sale of new and used luxury vehicles and providing comprehensive customer services. As a member of the Bridgeway Group, a respected business conglomerate, they offer a diverse range of internal combustion and electric vehicles, ensuring a premium experience for their automotive clientele in the region.
