About this opportunity
We are looking for a Service Delivery Lead who will help ensure our cyber defense capabilities translate into effective, reliable and continuously improving services. As CDC supports a growing number of internal and external customers, you will be an important link between our customers and CDC teams, helping us understand their needs, manage expectations and build strong, trusted relationships.
Cybersecurity is critical to protecting Ericsson, our operations and the trust our customers place in us. As the threat landscape continues to evolve, our Cyber Defense Center (CDC) plays a key role in strengthening Ericsson's ability to detect, respond to and defend against cyber threats.
You will also help mature our service delivery model, including customer onboarding, service definitions, governance, service portfolio management and service performance.
The position is based in Bangalore, India.
What you will do• Lead and coordinate the delivery of CDC services to internal and external customers• Build and maintain strong customer and stakeholder relationships• Coordinate onboarding of new organizations and services into CDC• Develop and continuously improve the CDC service delivery model• Define and maintain services, responsibilities and supporting documentation• Develop and maintain the CDC service portfolio and service catalogue• Establish and follow up on SLAs, OLAs, KPIs and service performance• Translate customer needs into clear service and operational requirements• Coordinate dependencies, issues and escalations across CDC teams• Drive service reviews and continuous improvement• Contribute to CDC Process & Governance initiatives
You will bring• Experience in IT or cybersecurity service delivery, preferably within a SOC, managed security service or similar operational environment• Experience with service management, service ownership or service portfolio management• Strong experience in customer and stakeholder management• Good understanding of cybersecurity operations and security services• Experience working with SLAs, OLAs, KPIs and service performance management• Strong communication, coordination and problem-solving skills• Ability to translate customer requirements into technical and operational needs• Ability to work effectively across teams and cultures in a global organization• Professional proficiency in English
"All academic credentials must be from recognized and accredited institutions and are further subject to verification"
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 792161
Skills Required
- Experience in IT or cybersecurity service delivery, preferably in a SOC, managed security service, or similar operational environment
- Experience with service management, service ownership, or service portfolio management
- Strong customer and stakeholder management experience
- Understanding of cybersecurity operations and security services
- Experience with SLAs, OLAs, KPIs, and service performance management
- Strong communication, coordination, and problem-solving skills
- Ability to translate customer requirements into technical and operational needs
- Ability to work effectively across teams and cultures in a global organization
- Professional proficiency in English
- Academic credentials must be from recognized and accredited institutions and be subject to verification
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — An automatic employer contribution of 3% plus up to 4% in matching is outlined for U.S. employees, enabling a potential 7% total employer contribution subject to plan rules. Feedback suggests this is a standout element of the package.
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Leave & Time Off Breadth — The U.S. package specifies at least 15 vacation days for new hires, up to 3 personal days, 11 holidays, and 80 hours of sick time, with flexibility noted in taking time away. Feedback suggests time‑off breadth and usability are strong points.
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Parental & Family Support — Published materials describe up to 16 weeks of paid maternity leave and 6 weeks of paid parental or adoption leave at 100% of pay, subject to eligibility. Feedback suggests these policies provide meaningful support for families.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
