CCOR - Control Manager, Vice President - Compliance, Conduct and Operational Risk Framework Lead

Job Description
As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Compliance, Conduct & Operational Risk ("CCOR") Framework Controls Lead in Risk Management & Compliance, you will be responsible for identifying, and mitigating compliance and operational risks in line with the firm's standards. Additionally, you will also provide subject matter expertise and guidance to CCOR Framework-aligned process owners, ensuring that implemented controls are operating effectively and in compliance with regulatory, legal, and industry standards. By partnering with various stakeholders, including CCOR Officers aligned across Lines of Business, Corporate Functions and Regions, Testing Center of Excellence teams, and Audit, you will contribute to the reporting of a comprehensive view of Operational Risk. Your advanced knowledge of risk management principles, practices, and theories will enable you to drive innovative solutions and effectively manage a diverse team in a dynamic and evolving global risk landscape.
This role resides within the Risk Management & Compliance organization and is accountable for supporting the effective execution of the firmwide Controls Framework across CCOR. Specifically, the position provides support to the Compliance teams on matters related to the assessment of risks & establishment of appropriate controls, issue management, reporting, and audit/exam preparedness.
Job Responsibilities

• Execute reporting and governance of controls, policies, issue management, and measurements, offering senior management insights into control effectiveness and inform governance work
• Proactively monitor and evaluate control effectiveness, identify gaps, and recommend enhancements to strengthen risk posture and regulatory compliance
• Manage end-to-end issue management efforts to ensure the effective remediation of issues and implementation of sustainable processes
• Support the implementation of the Office of Legal Obligations program across the CCOR functions, which includes the mapping of obligations to relevant processes and procedures
• Oversee reporting of risks and controls related topics to senior Compliance stakeholders
• Assist CCOR stakeholders in preparation for audits and/or exams where needed
• Partner with Testing Center of Excellence, Compliance Program leads, and Internal Audit to carry out business as usual activities.
• Collaborate with process owners to enhance and redesign existing processes to increase efficiencies and reduce operational risk.

Required Qualifications, Capabilities and Skills

• Bachelor's degree or equivalent experience required
• Excellent writing and communication skills, including the ability to understand and distill information from multiple sources into concise messaging for senior management
• The candidate must be motivated, energetic, detail-oriented, organized, articulate and willing to take responsibility for key controls initiatives
• Collaboration skills to effectively engage with diverse teams and management levels across Global Compliance, Business and Technology areas - fostering communication and partnership
• Strong independent analysis and research skills with limited oversight
• Experience in project management and delivering of key work streams and tasks
• Strong time management, planning, and organizational skills, with the ability to multitask, in order to handle a variety of different responsibilities & bring tasks to closure

Preferred Qualifications, Capabilities and Skills

• Minimum 8 years of financial service experience in controls, audit, quality assurance, testing, risk management, or compliance preferred with a deep understanding of controls, risk & controls frameworks, issue management protocols, and governance practices
• Strong analytical skills including proficiency in Excel, Alteryx, Tableau, and/or Signavio
• Experience with process optimization, transformation, and/or data visualization initiatives

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.