CCO Operational Risk Manager, Cash App

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
The Cash Customer Operations (CCO) Operational Risk Manager will support the CCO Operational Risk Lead in the execution and implementation of operational risk management activities across BCO. This role will be responsible for assisting in continuous development and driving the implementation of the following programs based on business risk maturity:

You Will

• Implement & Execute the CCO ORM Program:
  • Oversee the application of ORM and Risk & Control Taxonomy including supporting technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
  • Work in partnership with L&D to build repeatable learning exercises across CCO on framework education and implementation
  • Maintain a roadmap and complete implementation for the framework across CCO
  • Keep abreast of industry standards and best practices and make changes to methodologies and processes as necessary
• Risk and Control Activity Execution
  • Maintain risk and control inventory across CCO
  • Build a risk assessment methodology and integrate risk assessment further into operational decision making, partnering with other risk focused departments as appropriate, such as Compliance and Audit.
  • Ensure strong connection and alignment with risk assessments team and consider results for the development of controls and proper risk mitigation actions.
  • Provide training, guidance and support on developing educational material over control documentation, maintenance, and control quality test validation to control owners.
  • Maintain strong communication with other groups, including other Compliance leaders.
• Other responsibilities include:
  • Communicate to all stakeholders (including Senior Management) on a timely basis in a clear manner through structure and ad-hoc reporting and governance channels
  • Maintaining a culture of control, customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, reputational, and operational risks.
  • Act as an agent for positive change with agility, adaptability, and flexibility. Embrace change and welcome different viewpoints to solve problems.
  • Support projects across the three lines of defense and with various lines of business (e.g. operations, data, technology, regulatory compliance, internal audit).
  • Acts as SME to senior stakeholders and /or other team members.
  • Provide support to the Operational Risk Oversight Team on other initiatives, as needed.

You Have

• 8+ years of experience in a compliance/risk/audit-related practice, including design controls and control systems.
• 5+ years of experience designing and implementing systems of controls.
• General understanding of relevant financial services regulation and supervisory expectations for large complex financial institutions
• Experience in risk management, compliance, legal or other control-related functions in regulated industries, such as financial services, energy, technology, regulatory organization, public accounting, audit or consulting firm, or a combination thereof.
• Experience in the area of control automation with experience standing up continuous monitoring within an organization.
• Partner across the business in a way that demonstrates collective obligation on managing risk through appropriate controls
• Strong judgmental and critical thinking skills
• Detail oriented, with proven ability to challenge and identify opportunities within existing processes and business practices
• Experience providing practical advice under pressure and prioritizing work.
• Track record of managing internal relationships and demonstrated experience in leading sustained change and change management efforts
• Experience contributing at both the strategic and tactical level, focused in collaboration and leading by influence.
• Demonstrated ability to think strategically, analytically, and creatively problem solve
• Continuous improvement mind-set - assess impact of actions and adjust as needed; simplify and standardize at every opportunity

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$135,200 - $202,800 USD
Zone B:
$125,800 - $188,600 USD
Zone C:
$119,000 - $178,400 USD
Zone D:
$108,200 - $162,200 USD
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.