Principal Contact Center Sales Specialist - EMEA SMB
About Us: Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) optimizes support platforms such as Zendesk, Amazon Connect, and AWS-based solutions to enhance customer interactions and drive operational efficiency.
Position Overview: We are seeking an experienced Sales Specialist with deep expertise in contact center technologies and CX suites, preferably Zendesk, Amazon Connect, and AWS. This sales specialist role will play a key part in driving awareness and sales of Zendesk’s CcaaS platform, Zendesk for Contact Center for the SMB segment in Europe. The ideal candidate will provide strategic direction, have deep industry knowledge, strong business acumen, be able to operate autonomously, have strong communication skills, sharp analytical abilities and a willingness to work cooperatively across the different teams at Zendesk.
Responsibilities
Run enablement sessions to upskill Zendesk field teams and drive pipeline activity
Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities
Engage with vendors and delivery partners to collaborate on customer deliveries.
Assist with running customer discovery calls and managing deal progress across the territory
Partner with AWS and Amazon Connect AMs to work backwards from customer requirements
Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership
Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs
Manage pipeline activity at scale
Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies
Key Qualifications
Minimum 7 years of experience in cloud contact center sales
Strong analytical skills
Experience with scale selling
Fluency in English. Spanish and/or French is a plus
Proven experience in channel sales
Technical expertise in Zendesk and Amazon Connect is advantageous
Ability to work autonomously and as part of a fast-paced team
Experience selling at the C-level
Proven track record in achieving sales targets
Proven ability to proactively pursue new business opportunities
Strong communicator - great writer, speaker, and listener
What We Offer
Competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative and inclusive work environment.
The chance to lead transformational contact center initiatives leveraging cutting-edge technologies.
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The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
Zendesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zendesk and has not been reviewed or approved by Zendesk.
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Fair & Transparent Compensation — The company states a commitment to publishing base pay ranges and advancing pay equity, helping employees gauge fairness. Public messaging on pay equity and transparency signals structured, consistent compensation practices.
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Leave & Time Off Breadth — Time away programs include flexible PTO, dedicated well‑being days, emergency time off, and pregnancy loss leave. Parental leave is described as generous, and travel support exists for reproductive care where access is restricted.
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Healthcare Strength — Benefits language highlights comprehensive medical, dental/vision, mental health access, and an employee assistance program. These offerings are positioned as part of holistic wellbeing support across regions.
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What We Do
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
Why Work With Us
We know one desk doesn’t fit all. At Zendesk, we prioritize remote work because we believe great work happens anywhere. Digital first is more than where we work though. We give our employees flexibility and choice in both where and how they work while also trusting them to be a team player.
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