The Role
Supports Community Choice Aggregator operations through daily process monitoring, billing and meter-data accuracy, utility coordination, approvals, audits, reconciliations, exception resolution, and process improvement. Provides regional expertise, analyst training, operational coverage, requirements gathering, automation and testing support, and SOC evidence coordination. Uses complex data analysis to identify risks, troubleshoot issues, and implement solutions across CCA and utility processes.
Summary Generated by Built In
Calpine, a business unit of Constellation Energy Corporation (Nasdaq: CEG), is America's largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. With 79 energy facilities in operation, Calpine’s fleet has the capacity to generate approximately 27,000 MW of electricity – enough to power approximately 27 million homes. Through wholesale power operations and its retail businesses, Calpine serves customers in 22 states and Canada. Its clean, efficient, modern and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner.
The company was established on the premise that a strong commitment to the environment is inextricably linked to excellence in power generation and corporate responsibility. Since its founding in 1984, Calpine has led the power industry in its unwavering commitment to environmental stewardship. In addition, its renewable geothermal plants use steam generated deep below the earth's surface to produce clean, renewable electricity.
Job Summary (includes but is not limited to the following, other duties may be assigned)
Calpine Community Energy has partnered with Community Choice Aggregators (CCA) in California to provide communities with a choice to purchase cleaner energy at competitive rates. CCAs procure renewable sources of electricity for their customers and utilize the power lines, owned by the local utility, to distribute this renewable energy. Calpine Community Energy provides CCAs with data management, billing, account, rate implementation, and contact center services, which are operationally critical to their success.
Job Responsibilities
The CCA Senior Analyst is responsible for contributing to the development and leadership of their assigned operational team. The CCA Senior Analyst is responsible for completing assigned analytical work, while providing the first level of operational monitoring of daily processes. The CCA Senior Analyst will ensure assigned regional team’s daily processes and approvals are completed, assist with complex projects, and provide subject matter expertise while supporting the Operations Management team in multiple areas.
Complete Assigned CCA’s Daily Work, Monitor Processes, Ensure Completion (20%):
• Complete assigned CCA’s existing daily work, provide training to other team members to hand-off agreed upon assignments to create time for new items. Ensure assigned CCA and utility’s success.
• Work closely with specialists, supervisors, or managers to monitor daily coverage and completion for assigned regional team. Ensure daily deliverables are completed accurately.
• Complete assigned approvals with timeliness and accuracy.
• Ensure accurate parameters for billing to minimize errors and delays, and maximize accuracy of meter data.
• Collaborate daily with analysts, specialists or supervisors, management, and internal departments to promptly provide support for complex requests that arise that reduce team productivity.
• Provide back-up support for specialists or supervisors. Proactively review team coverage and ensure or provide back-up support for analyst team.
• Review daily processes and interactions with the utility, suggest efficiencies, identify gaps, escalate to management, organize internal communication and drive improvement with utilities
• Practice high ethical standards; be accountable for such things as time, communication, statistics, organizational understanding and business knowledge.
Provide Assigned Region Expertise & Training (20%):
• Provide assigned region expertise and training for analyst team.
• Resolve analyst level questions and provide training materials or resources for team.
• Identify process gaps or risks and escalate to supervisor or management as needed.
• Be proficient in understanding and articulating the nuances of the various CCA Programs and Electric markets. Share expertise with the team.
• Gain an understanding of how the tasks at hand have a broader impact to the business.
• Provide constructive feedback regarding current processes; suggest automation, maintain knowledge of significant projects department-wide and provide input as requested.
• Demonstrate and train the ability to identify issues, analyze data, develop, recommend, and implement solutions.
Special Projects, Process Improvement, Automation & Testing, Audit & Controls (60%):
• Identify risks, research root cause, communicate to management, provide suggestions for resolution, complete reconciliations as needed
• Independently troubleshoot and resolve exceptions, anomalies, and errors.
• Correspond and follow-up daily with local utility regarding usage and attribute inquiries, provide updates to management and CCA clients for customer service items as needed, ensure timeliness and accuracy to meet high customer service expectations.
• Complete monthly internal audits to ensure an efficient and accurate billing system.
• Demonstrate ability to effectively communicate and gather conceptual ideas and turn into functional requirements
• Coordinate analyst team to provide accurate and sufficient SOC evidence, review these processes to ensure accuracy during the year.
Job Requirements
Specific Job Skills & Relevant Experience:
• Organization, critical thinking, detail-oriented, good judgment, ownership of assigned region
• Ability to analyze processes, complex information, and identify gaps and risks
• Strong verbal and written communication
• Sense of urgency, professionalism, strong negotiation skills and diplomacy
• Ability to retain multiple facets of frequently changing processes and nuances
• Operational systems and process expertise
• Successful cross-functional experience and team work is a plus (experience with multiple utilities, tariff analysis or rate testing, launches, or relevant cross functional projects).
• Computer/Technical Skills:
• Complex data analytics and manipulation
• Intermediate to advanced level Excel skills
• Ability to contribute to efficiencies and requirements gathering
• Proficient in organizing Outlook settings and keyboard shortcuts
• Proficient with relevant systems such as CIS, EDI, Vcron, CRM or CAISO
Minimum Qualifications
• Education Level – Bachelor’s Degree required
• Required overall work experience: minimum of 3 years (with 1 full year required of Analyst experience within the CCA Team)
• Available to Travel (as needed)
Salary Range
$70,720.00 to $99,062.73
Additional Calpine Information
• Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
• Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to [email protected]. Determination on requests for reasonable accommodation are made on case-by-case basis.
Please view Equal Employment Opportunity Posters provided by OFCCP here
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree
- At least 3 years of overall work experience
- At least 1 full year of Analyst experience within a Community Choice Aggregator team
- Complex data analytics and data manipulation skills
- Intermediate to advanced Microsoft Excel skills
- Operational systems and process expertise
- Ability to analyze complex processes and information, identify gaps and risks, and develop solutions
- Proficiency with relevant systems such as CIS, EDI, Vcron, CRM, or CAISO
- Strong verbal and written communication skills
- Ability to travel as needed
- Experience with multiple utilities, tariff analysis or rate testing, launches, or cross-functional projects
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The Company
What We Do
Calpine Corporation is America’s largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. Our fleet of 76 power plants in operation or under construction represents more than 26,000 megawatts of generation capacity -- enough to power approximately 20 million homes. Through wholesale power operations and our retail businesses Calpine Energy Solutions and Champion Energy, we serve customers in 22 states, Canada and Mexico. Our clean, efficient, modern and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner. We are uniquely positioned to benefit from the secular trends affecting our industry, including the abundant and affordable supply of clean natural gas, environmental regulation, aging power generation infrastructure and the increasing need for dispatchable power plants to successfully integrate intermittent renewables into the grid. Please visit www.calpine.com to learn more about how Calpine is creating power for a sustainable future
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