About Unilever
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
Job Purpose
Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. If you are willing to lead and drive omni channel sales with category and customer focus to make our brands available and visible online, then this role is just for you!
What will your main responsibilities be
Drive a cohesive, customer centric ecosystem to optimize brick-and-click availability of Unilever brands to deliver seamless shopper experience and maximize sales.
Key Customers: Carrefour, Lulu, Union COOPs
What you need to succeed
1. Omnichannel Strategy & Execution
- Develop and implement strategies to integrate online and offline sales channels.
- Ensure consistent brand messaging and promotions across all platforms (e-commerce, retail, social media, etc.).
- Monitor market trends and competitor activities to adjust strategies accordingly.
-Make sure content management (7OA) is best in class
2. Sales & Performance Management
- Track and analyze sales performance across all channels
- Achieve planned month on month sales plan
- Identify growth opportunities and optimize underperforming channels.
- Work with offline sales and marketing teams to drive promotions and campaigns.
3. E-Commerce Management
- Oversee product listings, pricing, and promotions on key platforms
- Ensure inventory synchronization across online and offline channels to prevent stockouts.
- Collaborate with digital marketing teams to enhance visibility and conversions.
- Responsible for End-to-end E-merchandising
4. Retail & Modern Trade Coordination
- Work with offline sales teams to align promotions and inventory with digital strategies.
- Train retail staff on omnichannel initiatives (click-and-collect, in-store digital kiosks, etc.).
- Monitor in-store digital touchpoints (QR codes, self-checkout integrations).
5. Customer Experience & Data Analytics
- Ensure a seamless customer journey across all touchpoints.
- Use data analytics (Google Analytics, CRM, sales reports) to measure performance and recommend improvements.
- Address customer complaints related to omnichannel experiences.
6. Cross-Functional Collaboration
- Coordinate with supply chain, logistics, and IT teams to ensure smooth operations.
- Partner with marketing for digital campaigns, loyalty programs, and influencer collaborations.
- Liaise with third-party vendors if required.
Key Performance Indicators (KPIs)
- Sales growth across digital & online channel for key customers
- Customer retention & satisfaction rates.
- Inventory accuracy & order fulfillment efficiency.
- Ecom market shares & conversion rates.
Experiences & Qualifications
Education: Bachelor’s degree in business, Marketing, E-Commerce, or related field.
Experience: * 2+ years in omnichannel sales, e-commerce (FMCG preferred).
Technical Skills:
Proficiency in e-commerce platforms. E.g. KWERY, Dunhumby
MS: Power BI, Excel, PowerPoint, EPOS
Skills
Strong leadership, team management & Cross functional collaboration.
Analytical & problem-solving mindset.
Excellent communication & stakeholder management.
Leadership
Energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
Focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
Critical SOL (Standards of Leadership) Behaviors
PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
AGILITY: Explores the world around them, continually learning and developing their skills.
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Unilever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unilever and has not been reviewed or approved by Unilever.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life insurance, and occupational health support alongside a 24/7 employee assistance program. Wellbeing offerings such as health checks, resilience tools, and counseling support the perceived depth of health-related benefits.
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Retirement Support — Retirement support includes a 401(k) match that reaches up to 5% of base salary, strengthening the overall value of the package. Share and savings options are also referenced as part of longer-term financial support beyond salary.
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Flexible Benefits — Benefits customization is enabled through tools such as a “My Reward” system and a “Benefits Envelope” that allows employees to personalize selections. Flexible working approaches are also associated with improved overall satisfaction, reinforcing perceived choice and adaptability in the total rewards offering.
Unilever Insights
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What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
