CB IB Operations & Controls - Global Cash Operations - Operations Expert - Associate

Job Description:

Details of the Division and Team:

Vietnam Branch Operations is looking for am Operations Expert for Global Cash Operations.

Operations is responsible for driving the planning and the day-to-day management of the business to align with the bank's mission and strategic goals. Operations set the direction and manage performance to bank targets with a focus on continual performance improvement.

Work includes:

•Identifying and prioritizing product and service improvement opportunities and creating plans for implementation

•Utilising comprehensive knowledge of the company's internal operations to develop forward-looking focus for business

•Supporting bank strategy, proactively identifying and managing areas of risk •Maintaining relationships with relevant internal and external stakeholders including regulators, market vendors and internal divisions

•Communicating changes to operational requirements and their impact on relevant processes and controls

What we will offer you: 

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Insurance coverage for employees and direct family members (spouse and children)

• Good benefit in sick leave (max 6 days of sick leave per year with no document submission requirement

• Gender Neutral Parental Leave

• Flexible working arrangements

Your key responsibilities:

• Responsible for the timely, complete and accurate processing of payments ensuring that all deadlines and relevant SLAs have been met.

• Meets and/or exceeds production and quality standards endemic to the function.

• Adheres to all relevant key operating procedures ensuring for risk mitigation.

• Where appropriate, builds and maintains relationships with internal partners (internal clients) to provide a point of contact within the functional team for time critical, complex payments.

• Collaborates with Information technology (IT) and User Acceptance Tests (UAT), supporting mandatory tests and operational checkouts for system deployments.

• Provide input, as appropriate, to product/function/process development to ensure a superior offering in the face of changing client needs and market trends.

• Ensures timely escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of risk mitigation and/or control solutions.

• Participates in the design and implementation of strategies to ensure continuous process improvement and partners with relevant internal stakeholders to scope and define projects.

• Participates in periodic reviews of the efficiency and effectiveness of operational processes

• Works effectively within own team, providing support and guidance to colleagues to create and foster an environment of continuous improvement and transparency.

• Undertakes some basic root cause analysis in order to resolve issues and suggest solutions.

• Actively supports achievement of the Bank’s/division’s strategy, and ongoing alignment of activities with the organization's priorities.

• Demonstrates personal support to the achievement and maintenance of a high performance culture in which people management and development is a key priority. Demonstrates personal commitment to supporting colleagues within the team.

• Demonstrates personal commitment to the Bank’s values.

• Adheres to Bank Policies and Procedures and drives compliance within the team.

• Takes ownership for own development and career management, seeking opportunities to develop personal capability and improve performance contribution.

Your skills and experience:

• Bachelor’s degree from an accredited college or university (or equivalent)

• Minimum of 7 years of relevant practical experience, product and system knowledge in the international payment.

• Good analytical skills, flexible regarding production problem solving.

• Good communication skills, fluent in English and local language where appropriate (written/verbal).

• Effective problem solving and analytical skills.

• Good computer skills, especially Excel, Macros.

• Good team player, able to work in virtual global teams and a matrix organization.

• Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the business offering.

• Open minded, able to share information, transfer knowledge and expertise to team members

• Identifies symptoms and breaks problems into distinct and manageable parts and analyses and interprets the root cause.

• Good understanding of compliance and local regulatory requirements on cross border payment, offshore loan, capital contribution related transactions

• Having automation mindset for process improvement and efficiency.

How we’ll support you: 

• Flexible working to assist you balance your personal priorities

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here  to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.