Cause Driven Leader

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. Under the direction of the Membership Director, the Membership Experience Leader creates a welcoming, inclusive, and service-focused environment for all members, guests, and program participants. This role is responsible for ensuring high-quality customer service, supporting membership growth and retention strategies, and modeling the YMCA’s core values of Caring, Honesty, Respect, and Responsibility.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you.

ESSENTIAL FUNCTIONS:

• Provide an exceptional, welcoming, and inclusive experience for all members and guests.
• Greet and assist all members and guests.
• Conduct facility tours to showcase amenities and programs, as well as promote membership benefits and encourage enrollment.
• Provide towel service by washing, drying, and folding towels according to schedule. In cases where you will be clocking out for lunch, a load of towels needs to be started immediately prior to clocking out for lunch.
• Open and close the facility as requested in accordance with established procedures.
• Provide coffee service in the morning hours; discontinuing service at 10:30, which is when the last pot of coffee should be made.
• Support membership engagement initiatives and retention practices.
• Maintain a clean, safe, and organized welcome area. Other cleaning-related tasks may be assigned in other areas.
• Follow and enforce all YMCA safety standards and emergency procedures.
• Attend all staff meetings and required trainings.
• Perform other duties as assigned by your supervisor, such as Foodshare, Donor birthday cards or phone calls, follow-up with tour cards, and new joins. In instances where you are assigned tour cards and new joins, these are weekly tasks.

QUALIFICATIONS:

• Ability to encourage and motivate others.
• Excellent interpersonal skills to build solid relationships with members, staff, volunteers, and guests.
• Ability to plan, prioritize, and manage workload.
• Ability to handle multiple tasks and work independently.
• Must be a team player.
• Flexibility to work a varied schedule.
• Positive, friendly demeanor to create a welcoming environment.

KEY LEADERSHIP COMPETENCIES:

• Mission Advancement: advancing the YMCA’s promise to strengthen community.
• Personal Growth & Relationship Building: developing oneself and inspiring others to embrace the YMCA’s cause.
• Teamwork: working collaboratively with other staff to support the YMCA’s mission and ensure smooth daily operations.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• General Physical Activity: Regularly required to sit, stand, walk, lift arms, and occasionally lift 10–25 pounds.
• Manual Dexterity: Must demonstrate fine motor skills to operate the washing machine, dryer, and fold towels.
• Communication Abilities: Requires auditory, visual, and verbal skills to interact effectively in person with volunteers, donors, staff, and the public.