About Unilever
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.
Job Overview
The Category Quality Support Manager ensures Unilever's specifications, standards, and quality controls are implemented according to internal and external regulatory requirements. This role is crucial for integrating quality and food safety into factory operations and driving improvements to ensure product safety and overall quality, addressing consumer and customer requirements.
Collaborates with the Site Quality Leader and directly reports to the Business Unit Quality Leader
Role Responsibilities:
- The scope of the role is catering to on-site mixing and packing operations.
- Decision making directly impacts consumer safety and quality of UL products in the marketplace with implications on UL reputation and brand equity. Is a key role in mitigation and management of UL Corporate Operational Risk (Design and production of products that meet our environmental, consumer safety and quality standards).
- Supports data collection, analysis and assignment to standard Quality loss trees in support of operational KPIs reporting.
- Drives digitization agenda to ensure Unilever specifications are followed throughout the factory process.
- Responsible for site required actions necessary to manage factory quality incidents + external complaints / incidents.
- Leads in Quality Pillar activities in the Category for the UMS Factory.
- Supports ensuring UL required IT systems, practices, loss trees and improvement tools are used to reduce / eliminate quality losses.
- Leads structured quality improvement activities related to customer, consumer issues and PQS gaps.
- Leads process capability studies to maintain alignment between process capability and specification limits in processing and filling operations.
- Supports VIP projects as appropriate for Site Quality.
- Utilizes advanced statistical knowledge to support process capability studies to maintain alignment between capabilities of site processing and filling operations and specification limits.
- Utilizes advanced knowledge of category / technology details and requirements to support site innovation / changes.
- ICQA Management.
- Direct supervisor for Quality engineers / Quality Analysts.
Qualifications:
Essential:
- Must have a Biology, Chemistry, Engineering, Food Science or Microbiology degree
- Experience in Quality or Manufacturing
We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience, and leadership.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.
Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica.
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
