Service Center
CSCS TXRole Overview
Category Manager is responsible for managing Caliber’s direct spend and supplier relationships across the network. This role will drive strategic sourcing, optimize cost structures, improve service reliability, and ensure alignment between Caliber’s operational needs and supplier performance. The Category Manager partners closely with field leadership, operations, and procurement teams to create a comprehensive category strategy that supports growth and improves profit.
Essential Job Duties
Category Strategy & Planning
Develop and maintain a 3–5 year Category Strategy aligned with Caliber’s financial and operational goals.
Assist in developing taxonomy and sub-category breakdown
Identify opportunities to grow preferred suppliers, improve service-level consistency, and enhance customer/center experience.
Publish market insights and competitor intelligence, industry trends, pricing, and capacity.
Supplier Management
Build and maintain strong relationships with preferred vendors, regional partners, and national networks.
Conduct quarterly business reviews (QBRs) with top suppliers, including scorecards measuring cost, service, coverage, and responsiveness.
Lead supplier performance reviews, escalate underperformance, and negotiate remedies or transitions as needed.
Sourcing & Negotiation
Negotiate contracts with focus on profit margin optimization, service-level commitments (response time, coverage zones), and performance-based incentives.
Ensure contracts support scalability for new centers and align with Caliber’s growth trajectory.
Collaboration & Execution
Translate strategy into contracts, policies, and tactical execution.
Work with field operations, Finance, and Specialized Parts Ordering to ensure compliance with preferred partners and capture of negotiated spend.
Risk & Innovation
Assess and mitigate risks related to product availability, regional coverage gaps, or service disruptions.
Create and maintain monthly reporting and dashboards that monitor spend, profit margins, and rebates.
Benchmark against industry leaders to continuously raise service levels and reduce return rates.
Skills/Requirements
• Bachelor’s degree in supply chain, logistics, business, or related field.
• 5+ years of experience in procurement, supply chain.
• Proven ability to negotiate agreements, with knowledge of direct parts sourcing a strong plus.
• Strong analytical skills to evaluate cost, service, and coverage trade-offs.
• Experience engaging with senior leadership and operational teams.
• Ability to influence cross-functional stakeholders and present category strategies with clarity.
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.
What We Do
As one of the nation's largest auto collision repair providers, Caliber offers unlimited opportunities to drive your career forward. Surrounded by a purpose-driven, team-centric culture, you are empowered to create the roadmap for your future. With more than 1,800 centers nationwide across 41 states, Caliber features a wide range of automotive services including collision, auto glass and fleet solutions. We are known for providing an outstanding customer experience and regularly rank among the highest customer satisfaction scores in the industry. Our commitment to caring for people extends to our Caliber teammates and their careers. When you join Caliber, you're not just an employee but part of a dedicated team. You'll receive mentoring from some of the brightest minds in the industry, as well as industry-leading pay and a comprehensive day-one benefits program. At Caliber, we care about your well-being. We're proud to have been the only auto repair company on Forbes' list of "America's Best Large Employers"-an honor awarded to companies with high employee satisfaction. We're also proud to have been recognized by Inc. as a Best in Business Extra Large Company (500+ employees), receiving a gold medal for our efforts in going above and beyond to make a positive impact. Caliber is an equal-opportunity employer. We are committed to fostering an inclusive and diverse workplace
