About the Role
For more than 20 years, Buyagift and Red Letter Days have helped millions of customers create unforgettable memories through experiences. Now, as part of Moonpig Group, we’re combining data, technology and creativity to build an even more dynamic, customer-focused experiences proposition.
We’re looking for a Category Manager to join our Commercial Partner Growth team in London. This is a hybrid role, with two days per week in our Central London office.
Reporting to the Head of Partner Growth, you’ll take ownership of a set of categories, shaping their commercial strategy and driving sales, margin, range and partner growth. You’ll balance hands-on trading with longer-term thinking, using data, customer insight, market trends and strong partner relationships to spot opportunities and improve performance.
You’ll also lead and support a direct report, work closely with teams across the business, and have the opportunity to help shape the future of the UK experiences market.
Key Responsibilities:
- Define and own the commercial strategy for your categories, setting clear goals across sales, margin, range and partner growth.
- Use market trends, customer insight and data to identify opportunities and build a competitive, inspiring range.
- Shape future category growth by testing new products, formats and price points.
- Partner with Marketing, Product and Trading teams to deliver category plans and bring key moments to life.
- Build and maintain strong relationships with established and emerging partners.
- Negotiate commercial terms, including pricing, commission and exclusivity agreements.
- Work with partners to launch new products and create standout propositions that differentiate our offer.
- Lead regular business reviews to track performance and agree joint growth plans.
- Lead seasonal planning, product launches and campaigns across key trading moments, including Valentine’s Day, Mother’s Day and Christmas.
- Analyse category performance and take action to optimise conversion, margin and customer satisfaction.
- Use insight to identify quick wins alongside longer-term innovation opportunities.
- Ensure product content and merchandising support strong presentation and conversion.
- Inspire and support your direct report to deliver great results.
- Champion commercial thinking, creativity and pace across the Partner Growth team.
- Deputise for the Head of Partner Growth when required and represent the team across the wider business.
About You:
- Proven experience in category management, buying or commercial partnerships, ideally within a marketplace or digital gifting environment.
- Strong commercial mindset, with the ability to create and deliver growth strategies.
- Excellent negotiation and relationship-building skills across internal and external stakeholders.
- Confidence using data and insight to make decisions and improve performance.
- Creative and curious approach to identifying opportunities and solving problems.
- Collaborative approach, with energy, resilience and adaptability.
- Comfortable working in a fast-paced, evolving environment where innovation is important.
Interview Process:
- Stage 1: TA Screen – 30 minutes
- Stage 2: Hiring Manager Screen – 45–60 minutes
- Stage 3: Final Interview – 60 minutes with the Hiring Manager / Senior Stakeholder. Task details TBC.
Skills Required
- Proven experience in category management, buying, or commercial partnerships
- Experience in a marketplace or digital gifting environment
- Ability to create and deliver commercial growth strategies
- Excellent negotiation and relationship-building skills
- Confidence using data and customer insight to make decisions
- Creative and curious approach to identifying opportunities and solving problems
- Collaborative, energetic, resilient, and adaptable working style
- Comfort working in a fast-paced, evolving environment
What We Do
At Moonpig Group our mission is to help people connect and create moments that matter. We’re an international group made up of two brilliant brands – Moonpig in the UK, US and Australia, and Greetz in the Netherlands. We’re a technology platform at heart, but our customers know us as the leading eCommerce destination for greetings cards, gifts and flowers. Last year we delivered over 70 million personalised cards, gifts and flower bouquets in over 50 million orders, helping our customers celebrate all the occasions that matter to them, from milestone birthdays and anniversaries to new arrivals and all of those just-becauses. We have awesome people and a caring company culture: We give teams autonomy while supporting personal growth at all levels. Plus, we know how to have fun! Don’t just take our word for it, though; in Feb 2022, Moonpig was officially recognised as an outstanding company to work for by Best Companies and we earned a 2-Star accreditation, which is Best Companies second-highest standard of workplace engagement and represents organizations striving for the top. Head over to our careers site for more company info and our current opportunities - https://www.moonpig.com/uk/blog/moonpig-careers/moonpig-careers/
